Sales Officer - Mashreq Bank in Dubai

 Sales Officer

Location: U.A.E,Dubai
Job function: Sales
Number of positions: 50
Job purpose

To provide Mashreqbank customers financial services which exceeds the customer’s expectations by delivering an unbiased, competent, timely and problem free service.

Be imaginative and creative in the delivery of customer service.

Take ownership of customer complaint resolution. Report indicators, set by managers accurately at the required frequency.

Be a team player and contribute to the achievement of goals based on the Key Performance Indicators, Also to support and coach new staff to make easier their assimilation in the MB Family.

Deputize for the TL in his absence.

Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.

Attend daily sales meetings with TL and commit to sales target as per MBO.

Contact customers on a daily basis, using telephone scripts, to set appointments with customers.

Contact the set appointments with customers and profile them and achieve a sale.

Conduct outside sales calls to potential businesses/customers.

Shopping competition & knowing the local market position on an ongoing basis.

Attend weekly follow up meetings with Sales Manager to report achievement of the week’s target.
Key result areas



Minimizing customer attrition.

Customer (new to bank) acquisition.

Increasing and achieving target through effective cross sell of Banking Products.

Meeting with the set service standards (indicators and surveys)

Ownership of customer complaints.

KYC guideline adherence

Revenue generation in the respective product portfolio (existing & new) and for cross sell.
Knowledge, skills & experience

Thorough knowledge of products, services and processes of Retail banking in Mashreqbank

The job holder will have to possess the following skills:

· Problem solving skills
· Communication Skills
· Interpersonal Skills
· Ability to work under pressure
· Computer Literacy

The job holder should be a university graduate. They should have 1-2 years Banking/financial services experience

Deadline: 30/06/2013

How to Apply:

http://careers.mashreq.com/ViewJobDetails.aspx?JobRefID=107