Offshore Services Consultant - Standard Bank in Gauteng

Job Title: Offshore Services Consultant

Ref No:
# 1504116/4104

Location:
Hyde Park Gauteng (South Africa)

Salary:
Market Related Salary

Benefits:
Medical Aid,
Pension Fund,
Preferencial Banking Rates.

Job Purpose:
To provide an effective administrative support role to the Head of Africa, Business Development Managers and to play a role within the successful operation of the broader team. Focussing on the risk management and compliance issues relating to the opening of new accounts. Provide a readily available, service focused, knowledgeable and experienced point of contact for new and existing stakeholders.
To assist in telephonic support to the various African country stakeholders to sell, train and support where required.

Key responsibilities :
- Document management
To ensure that all documentation is fully completed, correctly collated and of a high quality
To ensure that all KYC and compliancy issues have been resolved prior to forwarding to Isle of Man within acceptable time frames
Ensure that updated marketing packs are readily available and sent timeously in country
To ensure that due care and attention is paid to all risk issues associated to applications
To keep incountry abreast of outstanding and pending accounts
To identify any Politically Exposed Persons,(PEP), candidates and process accordingly
To ensure that laid out processes are adhered to
Be first check on documents whilst BDM out of country, second check when BDM in country

- Sales support
Assist in the acquisition and retention of clients with high quality service delivery
Assist in servicing and training the distribution network to encourage support of offshore products
Effectively support the sales team to focus on sales
Travel management and flight bookings
Effectively support the various countries in sales
Assist in setting up appointments for the Business Development Manager
To ensure that up to date marketing packs are readily available
Assist in sales fulfilment as and when clients come in
Assist in providing leads to the BDM for new business or cross selling opportunities to existing client
To assist and influence the cell in achieving agreed targets in terms of sales, KYC standards and quality of documentation
To make decisions within the ambit of the position and to take full responsibility for all decisions taken

- Support and Teamwork
To provide ongoing support to the Offshore Services team, this includes assisting other teams when understaffed
Adhere to and respond to turnaround times and deadlines as laid out from time to time

Key performance measures /KRAs:
40% Document management
30% Sales and support
15% Teamwork
15% Building and maintaining country relationships
Important relationships
Clients
Distribution networks: Per Country
Executive Bankers
Private Bankers
IFAs
CIB
Business Banking
Expats

Internal:
Head of Africa
Business Development Manager
Offshore Consultants
Client Liaison Officers
Operations team
The Offshore Services team as a whole

Problem solving, planning and decision making
Problem solving
Works in a pressurised environment
Ensuring all KYC issues highlighted by theIsle of Manand the South African Compliance team are resolved
Deal client and network queries in the absence of the sales team
Identify training gaps with in-country distribution

Planning
Organising workload on a daily, weekly, monthly and quarterly basis
Prioritising of workload to ensure smooth running of the team and service delivery

Decision making
Operational day-to-day decision making
Soft selling with in country network.

Knowledge:
- Matric
- Computer literate, Ms Office
- Advance Excel
- Advanced Powerpoint

Experience:
2-3 years secretarial/administrative experience
Two years Forex experience preferably
A strong ability to multi task
Sales experience will be beneficial
Soft selling skills

Personal competencies:
Able to work under pressure and timeous delivery of service
Ability to organise
Ability to analyse and interpret
Excellent written and verbal communication skills

The ideal candidate will have the following competencies:
Ability:
maintain essential records, reports, analyses and files
present written or oral reports
work under pressure & meet deadlines
analyse financial information to forecast business, industry and economic conditions
assess complex technical data
draw charts and graphs to illustrate reports
plan, organise and supervise investment research activities
summarise data describing current and long term trends in investment risks and economic influences
advise clients on investment options

Experience:
presenting written or oral reports
bond, commodity, equity or currency investment
interpreting data concerning price, yield, stability and future trends of investments
making investment recommendations based on research

Knowledge:
international exchange rates

How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1504116&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car

Deadline: 25 May 2013