Customer Implementation Engineer Graduate - MTN in Gauteng

Job Title: Graduate: Customer Implementation Engineer

Location:
Constantia Office Park

Reference No:
EBU02

Position Type:
Graduate

Affirmative Action:
N

Job Mission:
The Graduate in will be trained (formally and “on the job”) and will, under guidance of the line manager/ and or coach , gain knowledge, understanding, insight and hands-on experience and skills to become competent as a Customer Implementation Engineer This role exists to up skill, impart practical knowledge and know how to further development the graduate to become fully competent in the role of a Customer Implementation Engineer within the EBU.

KPA Duties:
Business Acumen •Learning to work in the corporate environment •Learn to work within SLA and defined time frames •Learn to adopt a proactive approach to prevent problems from arising in the future Contribute towards initiating change to continually improve all aspects of service delivery •Learn to deal with problem situations that arise timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Develop Business writing skills •Learn effective communication skills •Learn effective Teamwork skills within the MTN EBU team to learn by doing and observing •Learn how Effective building of relationships: external and internal Technical and Soft Skills •Involvement in all technical changes and products & services of MTN •Gain experience in assisting clients and staff (on-site) with technical queries •Learn and assist with translate and implement customer business requirements into a technical solution. •Ensure continued personal (technical) development. •Following and completing all courses and practicals successfully within the given timeframes •Development methods on how to resolve problem situations and project work timeously and efficiently, displaying effective time management and time allocation according to project deadline and incident severity. •Assist with post sales support and maintenance of client networks. •Develop skills on how to provide effective on-site local area network support •Learn to maintain high standards of quality during incident resolution or customer implementation. •Learn to be responsible toward all client documentation is created/updated post implementation phase. Customer Service •Learn to develop effective resolutions of escalated complex problems and escalate to third level if required. •Gain skills in order to build and maintain relationships with client to assist with client retention and identify up-sell opportunities. •Understand customer needs and learn how to effectively solve problems.

Requirements:
•Matric plus completed Degree BSc Com Science / National Diploma IT or Informatics
•IT networking / Cisco would be an advantage
•Communicate at all levels •Presentation skills •High Energy levels •Basic PC literacy •Basic Network Design •Planning skills – plan, prioritise, resource allocation and deliver on time •Problem solving skills •Conflict management skills •Time management skills (specifically the ability to prioritise)

Additional:
Knowledge: •Basic Knowledge of all aspects of ISP industry Behavioural qualities: •Accountability •Initiative •Team player as well as ability to work independently •Team orientation – strengthening teams •Service orientation •Customer centricity •Flexible and adaptable – changing opinions / behaviour in the light of changing situations •Operate with integrity (high ethics) •Methodical and systematic General Working Conditions: •24/7 environment •Work on-site and offsite at customers premises when required

How to apply:
http://www.mtn.com/Careers/CareerOpportunities/Pages/VacancyDetail.aspx?jobID=6294

Deadline: 06 May 2013