Head of Shared Services - MTN in Gauteng

Job Title: Head of Shared Services

Location:
Innovation Centre

Reference No:
IRC106346

Position Type:
Contract - Limited

Affirmative Action:
N

Job Mission:
Accountable for the overall delivery and operations of the Shared Services Centre (SSC) and leads the high-quality service delivery of Human Resources (HR), Finance and Supply Chain Management (SCM) transactional and analytical elements to the MTN business and customers

KPA Duties:
Key Tasks: • Build and manage a high performing SSC team by providing leadership, role clarity, training and career development to SSC’s leadership and monitor team performance • Collaborate with GMS and CoEs (HR, Finance and SCM) to develop and implement an integrated SSC strategy; ensure alignment of processes and activities, ensure external compliance and optimisation of the delivery of catalogue services • Analyse performance and future scenarios and prepares annual financial plan and budget, complying with long-term strategy, for meeting the operational and investment requirements of the SSC • Develop an effective SSC management framework, including appropriate policies, processes and procedures for SSC operations; oversee the enforcement in order to establish practice that ensures accountable and judicious management of SSC resources • Provide leadership with visibility, decision support and controls required to understand and provide effective governance of SSC operations • Evaluate environmental variables and business market conditions to develop long-term strategies, suite of services and activities to support current and future client and customer needs • Identify and mitigate risks to protect the center and MTN business from potential losses • Influence, delegate and drive new SSC solutions and projects to improve efficiency and effectiveness of the end-to-end client experience through technology, tool and/or process solutions • Continuously monitor performance against objectives to ensure that identified Key Performance Indicators (KPIs) are achieved • Collaborate with CoE leaders to add and/or modify suite of services provided • Develop and maintain cross-functional (e.g., IT, HR, SCM, etc.) alignment of the SSC model • Develop, delegate and communicate projects/initiatives to SSC team and appropriate parties • Collaborate with CoE leaders to develop standard SSC documents and reports • Lead in the implementation of strategies to address non- compliance of SSC policies and procedures. Supervisory / Leadership / Managerial Tasks: • Management of direct reports, succession planning – skills development through training, mentoring and coaching in relation to organization strategic direction • Lead the SSC in terms of providing objectives, strategy and direction to ensure effectiveness of HR, Finance and SCM operations

Requirements:
Education: • Bachelors degree in Finance or Business • Masters or relevant professional qualification preferred Training: • Finance and Business Administration preferred • Leadership required
Experience: • Bachelors degree in Finance or Business • Masters or relevant professional qualification preferred • Minimum 5 years’ experience within a SSC environment • Minimum 8 years’ relevant functional SSC experience • Minimum 8 years in senior managerial level • Experience in the service management of business operations, including process design, measurement and improvements • Experience in developing and evolving an organisation that interfaces with employees, vendors, functional business owners and technology • Project management experience • Telecommunications industry experience preferred • People management skills
Knowledge: • Telecoms knowledge preferred • Risk analysis Skills / physical competencies: • Ability to drive for consistent service levels as identified • Ability to identify areas of improvement and potential solutions • Strong analytical, problem solving, planning, project management, prioritisation and execution skills • Strong business acumen Behavioural qualities: • Team leadership • Strong people management skills • Global thinker • Inspires a future • Improves processes • Market aware • Strategic • Strong communication analysis • Ability to influence and motivate others.

How to apply:
http://www.mtn.com/Careers/CareerOpportunities/Pages/VacancyDetail.aspx?jobID=6292

Deadline: 03 May 2013