Job Title: Sales Consultant Commercial Call Centre (Standard Bank of South Africa)
Ref No: # 1500693/4096
Location: Constantia Gauteng (South Africa)
Salary: Market Related Salary
Job Purpose:
To establish and maintain excellent business relationships with underwriters, branches, internal and external customers and in the process provide a high level of satisfaction by giving effective quality service.
The primary function of a commercial sales consultant is to identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of and insurance product or service.
Guides a potential customer to discover their specific needs and then offer the best possible solution to ensure their needs are fulfilled, exploring the conversation to identify cross selling opportunities.
To promote a professional image when dealing with customers in accordance with the corporate values of SBSA.
To ensure timeous and accurate validation and capture of policies and issue closings or confirmations on new business written.
Sales consultant should maintain contacts and build lasting relationships based on trust and integrity within the branch network to ensure that SBIB is a first point of contact for all Commercial new business leads.
The successful individual must be self driven in order to meet targets.
Key Result Areas:
New Business: Meeting and exceeding sales targets Ensure that customers understand the after sales requirements Ensure that products and services meet with the clients requirements Proactively contacts new and existing clients with the intention of cross selling and retaining existing clients Providing an excellent interaction with the client during the sale process Ensure that proper record keeping procedure are adhered to with reference to all quotes and sales in line with the FAIS requirements Remain updated on product knowledge Seek opportunities to consistently learn and train Develop creative sales techniques, in line with the Compliance and FAIS requirements within the call centre ensure that you are familiar with the training and development that takes place within the organisation Grow existing client base
Constant managing of work volumes and having to initiate, strategic and crisis management wherever necessary.
Develop strong business relationship with Customers, Underwriters, SBPF and the Insurance Companies.
Ensuring all details and sums insured are correct on receipt of new / latest valuation from SBPF.
To adhere to underwriter's rules and business procedures To handle queries in an efficient manner Ensure that the quality of work especially client information captured is of a high standard i.e.
Always update the customer's details,
Qualifications:
Matric RE 1 Fais credits - minimum of 60 credits Certificate of Proficiency/FAIS Commercial Insurance background required
Experience
4 years experience in the Commercial Short-Term Insurance Industry Commercial Product knowledge Computer literate - MS office - Excel / Word
Skills and Competencies:
Interpersonal and negotiating skill.
Listening skills Communication skills Telephone skills Problem solving Letter writing skills Excellent soft skills Time management Self motivated and assertive Goal and target driven Persuasive Opportunistic Adaptable and quickly able to respond to situation changes during an interpersonal interaction Able to retain optimism despite setbacks Values honesty and integrity, and works according to strong ethical code Good communications skills/verbal & written, and an active listener Able to follow a defined process Ability to handle extreme pressure, and resistant to negative influences Team Player Attention to detail Must be motivated and able to perform under pressure Must be a self-starter and a team player Must be courteous and diplomatic to all customers, colleagues and superiors Must be accurate in all duties Must have good telephonic and communication skills Must be willing to learn Task orientated Able to communicate at all levels
The ideal candidate will have the following competencies:
Ability:
communicate effectively at all levels
"cross sell"
improve sales techniques
market and sell products to new clients
Proactively contacts new and existing clients with the intention of cross selling and retaining existing clients
New Business: Meeting and exceeding sales targets Ensure that customers understand the after sales
Experience:
4 years experience in the Commercial Short-Term Insurance Industry Commercial Product knowledge Computer literate - MS office - Excel / Word
Knowledge:
Commercial Sales Insurance Sells
How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1500693&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car
Deadline: 17 May 2013
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