Customer Service Agent - Alaska Airlines in Alaska

Job Title: Customer Service Agent

Job ID: 22502
Location: Ketchikan, AK
Regular/Temporary: Regular
PAY

This position pays $11.04 per hour

ALASKA AIRLINES' STORY

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition: Alaska has ranked "highest in customer satisfaction among traditional network carriers" in J.D. Power and Associates' North America Airline Satisfaction Study for the past five years. We've also been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska is the dominant West Coast airline and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion.
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POSITION INFORMATION

KEY RESPONSIBILITIES:
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Sell tickets and ensure cabin accommodations
- Perform computer and paperwork tasks
- Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
- Processing and securing passenger luggage
- May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
- Other duties as assigned
- Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring

QUALIFICATIONS
- High school diploma or equivalent required
- Must be at least 18 years old
- Must be authorized to work in the U.S.
- Two years of customer service or community service experience required
- Possess excellent communication skills (both verbal and written)
- Possess exceptional interpersonal skills
- Type at least 25 WPM required
- Flexible to work varied shifts, weekends, holidays required
- Able to participate in paid training required
- Able to accept a starting pay of $11.04 per hour required
- Able to learn and operate a computerized reservation system
- Able to adapt to performing work according to set procedures
- Able to anticipate needs of others in a fast paced environment

THE LOCATION

The location for this position is in Ketchikan, Alaska

OUR CULTURE - ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.

Deadline: 30-04-2013

How to Apply:
https://tam.alaskaair.com/psp/asjobs/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteId=10