Job Title:Account Manager, Fort McMurray
Job Category: Sales
Location: Fort McMurray, AB Canada
Job#: NA01131
Responsibilities
Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.
Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.
We are currently looking for an Account Manager in our Fort McMurray location.
Responsibilities
To be key contact person for the customer’s account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
Ensure external customer expectations are met (i.e. parts, equipment availability, etc.)
Develop contingency plans for addressing critical shortages quickly and cost effectively
Establish and monitor KPI’s and metrics associated with customer satisfaction and communicate same to customers
Accountability for all of the operational processes related to role and delivering performance on budget
Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines
Support the regional management team to ensure that a collaborative environment flourishes, that integrates sales, service, parts and support groups in reaching organizational goals
Offer technical assistance and deliver the customer’s requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer’s needs.
Gather and present information to the customer from Joy Global.
To assist and provide support for the customer’s machine projects.
To develop and maintain key metrics and practices to identify opportunities for the customer and Joy Global.
Negotiate and administer contracts with the customer.
Work with CTS Planner, CSR & TSRs and the customer’s maintenance planners to manage parts planning function for the customer.
Ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
Facilitate on site parts planning with JGI CTS planner and review and planning of forecasted benchmark components.
Attend and participate in the customer’s Safety Stewardship Meetings, management review meetings, maintenance planning meetings and plan work force and parts--reconciliations of parts usage, invoicing, warranty issues and availabilities.
Collect from the customer, review and submit Warranty Claims on the customer’s behalf.
Provide quotations for products, contract or parts supply when required.
Review and propose Contract Change Orders where necessary.
Qualifications
Overview:
As a high profile, key member of the region management team, Account Managers own accountability for customer relationships, providing tactical leadership and management for all aspects of parts, components and services delivered to major accounts in the oil sands. Account managers also provide liaison to product support engineering to ensure faultless communication of user issues. This role will participate with input to total life cycle improvement, and recognize opportunities for process improvement to ensure an integrated delivery system that meets customer requirements, minimizes downtime while maximizing the customer experience. This role recognizes that responsiveness to customer needs is imperative to success.
Relevant post-secondary education
PMP or equivalent
5 + years of parts and/ or operations experience in a leadership role, with continuously expanding professional experience
Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels and facilitate cross-functional work teams
Strategic thinker
Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels
Verbally presents messages in a clear, concise and direct manner
SAP and solid MS office skills (word, excel, power point, project)
Joy Global Inc. offers an excellent benefit package. Thank you for your interest in Joy Global Inc. Joy Global is an Equal Opportunity Employer.
Deadline Date:29.04.2013
How To Apply:
http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3093&Type=ALL&Value=
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