Services Advisor - Microsoft Canada Co in Toronto

Job Title:Services Advisor

Services Advisor, Microsoft Retail

Job ID:805804
Location:Canada, Toronto
Job Category:Sales
Division:Retail Stores

Job Description
Department: Field
Reports to: Store Manager
Microsoft Retail Overview: Our Passion Unites Us!

What do Microsoft employees have in common? The answer is passion – passion for life, for creating quality products and services, for great customer experience and for the people who count on us to help them realize their potential.
In Microsoft Retail, we\'re looking for high energy people who thrive on delivering the best customer experience possible. Warm and casual, yet knowledgeable and current, we live to delight our customers every time they visit.
Job Summary:
As a Microsoft Retail Services Advisor, you will help both individual and business consumers; realize their full potential through accelerated adoption and productive use of Microsoft technologies and services. Your customer relationship and problem solving abilities will earn the trust of customers and coworkers alike as you engage, educate, excite, and empower those around you.
Summary of essential job functions:
- Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
- Troubleshoot and provide timely resolution to all customer software and hardware issues.
- Identify and communicate potentially complex repair situations to store leadership and original equipment manufacturers or other partners as appropriate.
- Maintain an elite level of product knowledge in all Microsoft retail products, devices, and services offerings.
- Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices.
- Flawlessly execute the sales and service strategies of the Microsoft Retail organization.
- Be the in-store example of the Microsoft vision of the customer relationship.
- Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.
- Must be able to work a regular schedule as required by the needs of the business.
- Must be able to move about the store.
- Lifting/carrying (loading and unloading all those great products and carrying purchases out for our customers will be required!)

Skills/Abilities preferred
- Passion for and usage of Microsoft products and technology.
- Superior customer service/people rapport building skills, both 1:1 and in a group environment.
- Detail-oriented with excellent written and verbal communication skills.
- Exemplary presentation skills.
- Problem-solving skills and multi-tasking ability.
- Microsoft and/or other technology certifications are a plus.
- Teaching or training experience.
- Prior experience selling technology.
- Thrive in a fast paced, dynamic, public facing environment.
- Team player and ability to get along with others.
- College degree and/or equivalent work experience.

Basic qualifications:
- 1 year previous retail sales, hospitality, or high level customer service experience.
Benefits of working in Microsoft Retail:
Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. At Microsoft, we believe that diversity enriches our performance and products, the communities where we live and work, and the lives of our employees. Our workforce reflects the growing diversity of our communities and the global marketplace.

In Microsoft Retail, we will invest in your learning and development, while encouraging you to make the most of your Microsoft Retail Career. So if you have an aptitude for learning and acquiring skills, a passion for people and technology – we want to hear from you!


Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. mstrt-store-ts

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=11&jid=107269&jlang=EN&pp=SS

Assistant Store Manager - Microsoft Canada Co in Toronto

Job Title:Assistant Store Manager

Job ID:798611
Location:Canada, Toronto
Job Category:Sales
Division:Retail Stores


Assistant Store Manager

The Assistant Store Manager is part of the management team that will be responsible for the overall daily operations of the total store while creating an amazing employee and customer experience. In addition, in the absence of the store manager, the Assistant Manager has complete accountability for store operations and management.

Summary of Essential Job Functions:
- Inspire and lead a diverse, high energy, genuinely friendly, customer-centric team.
- Direct and allocate work of employees to meet customer needs and to enhance the Microsoft Retail experience. Recognize and make adjustments throughout the workday as required.
- Build and establish amazing relationships with employees, customers, vendors/suppliers, Corporate partners, and community organizations.
- Coaching and managing a great team of customer associates 50% or more of your time, including managing 10-15 direct reports (depending on store size).
- Foster a continuous learning environment through ongoing formal and informal employee training that delivers the most knowledgeable and skilled team in retail.
- Provide recognition and critical feedback, development and growth opportunities focused on producing the next team of leaders and reducing turnover to below 20% annually.
- Exercise independent judgment and discretion in carrying out all managerial duties.
- Recommend, execute, and complete merchandising initiatives in a consistently timely manner.
- Analyze and indentify current customer buying trends while strategizing to meet anticipated future needs and preferences as well as providing related strategy recommendations to the Store Manager and appropriate Corporate teams.
- Increase sales through strategy development designed for local customer needs, balancing with the effective execution and team support of overall Microsoft retail strategies.
- Determine, set, and regularly monitor staffing levels, scheduling, and payroll.
- Maintain a safe working environment and protect company assets including people, merchandise, facilities, and money.
- Ensure proper cash handling, merchandising, and inventory control policies and procedures are precisely communicated and followed.
- Recruit, interview, hire, train and develop employees while achieving all employment-related compliance requirements.
- Assess employee progress and provide continuous performance feedback both formally and informally.
- Engage, educate, excite, and empower both employees and customers alike with the same level of passion and commitment.
- Smile, have fun, work hard and achieve success.

Minimum requirements:
- A minimum of three years in retail management, preferably in a consumer electronics and/or high-end retail environment.
- College Degree Preferred
- Demonstrated performance leading a strong team focused on excellence in service and sales
- Must be able to work your regularly scheduled shift
- Must be able to be mobile throughout the store

Additional Skills and Abilities required:
- Strong analytical, communication, and organizational skills
- High level of attention to detail
- Ability to remain positive, lead, and embrace change
- Thrive in a fast paced, dynamic, public facing environment
- Lifting with or without assistance (loading and unloading all those great products and carrying purchases out for our customers may be required!

Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Microsoft is an Equal Opportunity Employer (EOE) and strongly supports diversity in the workplace. mstrt-store-as


Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=13&jid=83879&jlang=EN&pp=SS

Account Advertising Team Manager - Microsoft Canada Co in Toronto

Job Title:Manager of Account Management Advertising Team

Job ID:831075
Location:Canada, Toronto
Job Category:Sales
Division:Sales


The Microsoft Advertising Account Management team is looking for a Manager who will manage and develop Account Management professionals responsible for building relationships, managing campaigns and growing the business of premium Canadian advertisers. The AM Managers will also be responsible for working directly with premier advertisers to continue to grow these accounts and ensure Microsoft Advertising is exceeding its expectations related to Microsoft Advertising service. The business environment demands that Managers demonstrate a capability to plan and manage for both short and longer-term goals and an ability to work effectively across groups.

The successful candidate:
- Has extensive experience in ad trafficking, quantitative analysis, and people management
- Is highly organized and process minded
- Has strong business acumen
- Is detail oriented and client service focused
- Thrives under pressure

RESPONSIBILITIES:
- Lead an integrated team of sales planners, account managers and network strategists
- Design and champion clear processes in aide of speeding the sales cycle and mitigating business risks
- Develop and lead strategy, recommendations, and action plans surrounding inventory optimization, process streamlining, ad product enhancements
- Lead implementation and management of new ad-serving technologies
- Liaise with business operations to drive a shared view of performance
- Extract and analyze data from available technologies and the team to provide business intelligence used to drive pricing, inventory, sales and product strategy
- Assist in development of pricing strategy and custom deal pursuit

QUALIFICATIONS:

- 10+ years of experience in digital advertising operations, business analysis, and or management
- Experience and proven success in people management
- University degree in business, economics, computer science, statistics; MBA an asset
- Experience with ad-serving technologies
- Expertise in quantitative modeling and excel required
- Strong organizational skills and ability to manage multiple projects simultaneously
- Demonstrated analytical and problem-solving skills
- Excellent verbal and written communication skills
- Exemplary work ethic

Considering a Career with Microsoft Canada?

At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.

Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:

Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…

At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.

Microsoft is an equal opportunity employer and supports workforce diversity.

CA:SMSG

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=14&jid=107253&jlang=EN&pp=SS

SDE - Microsoft Canada Co in Vancouver

Job Title:SDE 2

Job ID :822216
Location :Canada, Vancouver
Job Category:Software Engineering: Development
Division :Server & Tools Business

The world is moving to cloud computing. Microsoft is betting the company on Windows Azure as our public cloud computing platform and positioning it as the platform of the future. Making Azure applications manageable is critical to customers adopting the platform. Cloud and Data Center Management team has responded to this opportunity and developing state-of-the-art manageability solutions for Microsoft’s cloud platform.

Do you want to be part of an excellent team working on a bleeding edge of technology? Are you passionate about user experience and cloud? If you answered yes on these questions - this is the place to be. We are looking for very strong, motivated, result-oriented and collaborative people who can be independent and get things done in a team environment. You will be working on user experience that will be providing visibility into application health from a variety of perspectives. These features are critical for Windows Azure customers to be efficient in building and managing applications in the cloud.

Qualifications:
10+ years industry software development experience
5+ years’ experience working with C# and javascript
Experience in HTML, MVC, JQuery, Silverlight, Azure, SQL, WCF, XML, REST, OData is a plus.
A degree in Computer Science or related technical field is required.
Knowledge and understanding of cloud computing paradigms as well as experience in building highly available, scalable, reliable, distributed systems is highly desirable but not a prerequisite.

Ideal candidate characteristics:
Experience in building and shipping Web based applications and be passionate about user experience.
Strong architecture, coding, debugging, analytical problem solving and communication skills.
Drive for results and have an ability and passion picking up new technologies quickly.


Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=15&jid=101207&jlang=EN&pp=SS

Specialist Sales Manager - Microsoft Canada Co in Mississauga

Job Title:Specialist Sales Manager

Specialist Sales Manager - Client & Devices

Job ID:831102
Location:Canada, Mississauga
Job Category:Sales
Division:Sales

Job Description:
Are you passionate about selling devices (PCs, tablets, phones), desktop client solutions, deployment services, Apps, BYOD, device security, management, virtualization & productivity solutions?
Microsoft is looking for an experienced Business Sales leader to manage a specialized sales team of Solution and Technical Specialists responsible for delivering the Client and Devices value proposition around solutions built on Windows Client, Windows 8 tablets, Windows Phone 8, and System Center to Business and Technical Decision Makers (CIOs, IT Managers, IT Professionals) in our enterprise segment accounts.
The ideal candidate will have a proven track record of leading and managing sales teams, prospecting, developing new business, building strong business relationships, driving and closing Clients and Devices opportunities. The candidate should also have experience selling products, solution and services, and have experience working with OEMs and mobile operators. A demonstrated ability to build a compete culture within the team, grow market share, and orchestrate across a number of organizations is especially important. The ability to effectively present our enterprise value proposition to IT and senior business decision makers is a must

Key Experience needed:
Qualifications include a proven sales and sales management track record in Infrastructure solutions. This includes extensive direct contact with customers; an ability to draft and implement successful sales plans; qualify, prioritize, and address business opportunities; coach, develop and mentor for technical development and leadership, sales negotiations; experience with customers at an executive level; training, coaching and motivating a sales team, including quota setting. A demonstrated knowledge of the software industry, specifically experience with Microsoft Client, Devices, Security, Management, Virtualization, BYOD technologies, is a plus. A track record of implementing large, complex line of business deals within a portfolio of large accounts.
Demonstrating an ability to add value to customer relations and leadership in driving solutions across accounts is critical. Success is measured by overachievement of sales quota as well as achievement of corporate scorecard commitments including a focus on share, deployment, customer and employee satisfaction.

Key responsibilities include:
- Creating and executing a business plan to ensure your product's revenue and unit goals are achieved
- Developing a healthy Device and Client Solutions pipeline of qualified opportunities
- Develop in-depth understanding of the operations management and the value they bring in solving business problems
- Increasing focus on security, management, virtualization and productivity across customer base
- Drive customer and partner satisfaction for all Infrastructure solutions
- Connect enterprise customers and partners with the product groups and develop product group relationships to drive innovation and engagement with local accounts.
- Contributing to the recruitment, engagement and readiness of Partners who can help the Sales and Technical Professional drive business.
- Team effectively with Account teams and sales representatives, Partners, Microsoft Consulting Services and marketing to meet your goals and customer needs
- Understand Microsoft strengths relative to competition and effectively communicate those strengths to customers in a positive manner
- Working across team to deliver reference and satisfied customers that can be leveraged in future sales engagements.
Requirements and skills for this position include:
- Professional Sales Management Experience: Strong, proven track record of leading and driving solution selling across a sales team, focused on business value of technical software solutions to solve Enterprise customer problems. 8-10 Years of enterprise sales management experience.
- Consultative Solution Selling Experience: Demonstrated experience of at least 8 years selling technology solutions to senior business and IT decision makers by reinforcing the value of the technology to the customer’s overall business pain and/or strategic opportunities.
- Sales Teamwork Experience: High degree of collaboration with multiple Microsoft sales leadership and personnel, as well as Microsoft Partners will be required for success. Experiences should demonstrate that the candidate has worked as part of a collaborative sales organization.
- Customer Management and Prioritization Excellence: Demonstrated strategic time management and multitasking skills. Effectively manages sales pipeline with predictable business results that exceed revenue targets. High degree of collaboration with multiple Microsoft sales personnel, as well as Microsoft Partners will be required for success.

Education/Certifications:

- Successful candidates will have a BS/BA/MBA degree
- Sales and partner management, complex sales training (e.g., Miller Hyman, Spin, Michael Bosworth, Holden , etc.), sales methodologies, broad evangelism through events (presentation skills), effective marketing tactics, negotiation, financial analysis, Line of Business applications space, business process consulting or automation, CRM (Siebel or other), Employee Performance Management (systems and processes)

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=16&jid=107117&jlang=EN&pp=SS

Group Product Manager - Microsoft Canada Co in Toronto

Job Title:Group Product Manager - MSN

Job ID:830971
Location:Canada, Toronto
Job Category:Software Engineering: Content Publishing
Division:Advertising & Online

The Group Product Manager of MSN is responsible for holistically owning and driving the Portal business for Microsoft Online Media and Publishing in Canada. In this capacity, they are responsible for ensuring the short- and long- term in-country success of the total Portal portfolio in order to overachieve on the KPIs and position MSN for sustainable growth, market leader and profitability.

This leader is responsible for the overall MSN Portal Canada business plan and strategy, the GTM strategies and product plans, and is the overall leader and galvanizer across the country organization to lead cross-discipline initiatives that deliver on their KPIs.

They are a deep subject matter expert and internal/external evangelist and spokesperson for their service and business. They possess great depth of product/service understanding and are able to effectively demonstrate through thorough leadership to all local audiences including technical influentials and industry leaders. They possess a deep understanding of their local market including consumer needs, business KPIs, competitive situation, and overall local market dynamics, and utilize this insight to drive action that results in achievement of KPI goals and market position.

They are also responsible for aligning with the Americas region and International MSOMP Teams to ensure local delivery and execution of our global strategies. They are responsible for effective local delivery of the annual BPR plans and KPI goals in their country and for strategic insights into how best to achieve success for MSN Canada.

In summary, the Group Product Manager possess a deep understanding of their local market including consumer needs, business KPIs, competitive situation, and overall local market dynamics, and utilize this insight to drive action that results in achievement of KPI goals and market position. They are responsible for effective local delivery of the annual BPR plans and KPI goals in their country.





Key Responsibilities:

Business Performance Management and Planning: Responsible for deep understanding of the business KPIs and metrics, and on-going performance management for the business. Includes creation of monthly (MBR), quarterly (QBR), half-yearly (MYR), and annual (BPR) performance assessments, actions and business plans.

Acquisition of New Users: Perform audience segmentation analysis to find the people who visit MSN and TMX home page and channels. Drive UU acquisition

KPI Ownership: Monitors all BPR-related KPIs, and works cross team to review progress against KPIs and drive action plans to resolve blocking issues.

Budget: Shared ownership of planning, execution and consolidation of development portion of the market’s Content & Programming (C&P) budget. Acts as primary back up for Executive Producer whenever called upon.

Sales Engagement: Works with sales to ensure sales readiness to sell inventory that will be coming on line as a result of service changes and improvements.

Distribution to Channels: Driver of strategy to push the content through various distribution channels (such as Skype, Outlook, XBOX, Mobile and Social). Identify new content channels and possible distribution deals within the strategy set by EP. Works through Biz Dev team to execute deals.

Content Acquisition Strategy: Works collaboratively (as a reviewer) with the Executive Producer and Business Development team to ensure proposed acquisitions map to overall business strategy.

Product Plans: Contribute to product planning for MSN channels in a structured, mature and timely matter. Ensure plans contain competitive, consumer and advertiser needs from Canadian perspective.

Pricing policy (Rate Card). Responsible for evaluating advertising sales, by property, and looking for opportunities to grow revenue through effective pricing actions.

Spokesperson: The external “face” of MSN in the local market, to media, analysts and industry.

Knowledge and Experience:
Excellent leadership skills and ability to lead cross-functional v-teams to deliver on business KPIs, ability to hold individuals accountable for their commitments and ensure v-team is well organized and committed to delivery of these commitments Ability to galvanize teams and drive action resulting in material market position enhancement.

Excellent business strategy & planning skills, strong strategic thinking skills, superb proficiency in assessing market dynamics (consumer, competitive, market) and creating strategic plans which results in material market share growth. Proficient in overall planning, organizing and coordinating. Strong analytical skills. Ability to understand data and drive actions based on quantitative and qualitative insights/trends.

Strong GTM strategy & planning skills including the ability to translate business needs/plans into effective and efficient market plans. Ability to think creatively about business challenges and build strategic , innovative GTM plans to break through in local market

Passion and depth for consumer services and business. Deep proficiency and fluency of the technology and business drivers. Great understanding of product value propositions and ability to differentiate products locally based on depth of product and business understanding.

Great cross-group collaboration and communication skills and the ability to drive cross-functional v-teams to deliver business results. Ability to partner with geographically dispersed leaders.

Excellent communication and storytelling skills including skillset and comfort performing external spokesperson or evangelist roles.

Passion for consumer technology services, passion for business and market share growth, and strategic competitive challenges.

A love of big challenges and a long-term approach to meeting big challenges based on short-term action.

Drive for results - the ability to translate strategies and plans into winning local action

Customer focus: understands customers, proactively seeks information and insights to learn needs and expectations, and ensures that customer voice is always present internally. Passion for understanding consumer, market, competitive and product situation and driving winning plan based on market dynamics.

Required Qualifications:
10+ years of experience in an technology related company or media company;

Great business and product skills including the ability to understand and drive levers of complex businesses;

Ability to define and effectively communicate long term direction/vision priorities to a range of audiences from Execs to technical;

A demonstrated aptitude for leading teams to deliver exceptional business results is a must;

Creative, out of the box, strategic marketing thinker;

Desire to work in fast-paced, intense culture;

Excellent cross-group collaboration and negotiation, exceptional organizational agility;

Able to work independently, reliably and precisely under pressure and deadlines;

Flexible with high tolerance for, and ability to manage, ambiguity and uncertainty.

Considering a Career with Microsoft Canada?

At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.

Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:

Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…

At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.

Microsoft is an equal opportunity employer and supports workforce diversity.

CA:SMSG

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=17&jid=107061&jlang=EN&pp=SS

Licensing Executive - Microsoft Canada Co in Vancouver

Job Title:Licensing Executive (Calgary/Vancouver)

Job ID:830968
Location:Canada, Vancouver
Job Category:Sales
Division:Sales

This position is responsible for providing complex analytical and contract negotiation support for EPG West, Communications Sector and SMS&P accounts in the Canada. This individual will participate in the negotiation of terms and conditions necessary to close key Microsoft Volume Licensing agreements. He/She will work with the Senior Leadership Team, Field Sales and Licensing Specialist teams to develop overall strategy, territory plans, and specific account tactics to increase volume licensing and annuity revenue.

The individual must be capable of:

• Delivering expert knowledge of Microsoft volume licensing programs, negotiation strategies, and best practices to the Field Sales VP/GM/Directors, Account Managers, Licensing Specialists and Customer.
• Directly participate in negotiating complex terms and conditions outside of Field Empowerment necessary to close Volume Licensing customer agreements, and makes key decisions on agreements with input from the WWLP and Sales management teams.
• Frequently engage in negotiations with customers via phone and video teleconferences, and attend face-to-face negotiation with customers when required.
• Consistently apply complex licensing principles to reach successful sales solutions. Identify and resolve agreement issues, recommend compromises, prepare contract amendments and price sheets, and coordinate the execution and distribution of final agreements with the Licensing Specialist team.
• Ensure sales and negotiation strategies adhere to established WWLP guidelines, Microsoft policies and procedures, and maintain solid licensing practices and legal standards. Proactively identify and recommend solutions for improving volume licensing agreements, developing new volume licensing programs, contracts negotiations, and Field Sales processes. Actively participates in the development of agreements related to new volume licensing programs.

This position will have frequent contact with all levels of Microsoft employees including individuals from the following groups: Worldwide Licensing and Pricing, Field Sales, Channel Programs and Marketing, Finance and Volume Licensing Operations, Legal and Corporate Affairs, and Business Groups.

Qualifications (recommended):

• The ideal candidate will have a Bachelor’s Degree in Business Administration with a minimum 7 years of business experience with at least 5 years of applicable experience in sales and marketing, operations management, finance, and/or contract negotiation/management or an equivalent combination of education and experience.
• MBA preferred.
• Candidate must possess excellent demonstrated decision-making, problem solving and negotiating skills.
• Good software industry and software licensing experience is a must.
• Excellent interpersonal, verbal and written communication, analytical, and presentation skills are also required.

Job Location: Canada - Vancouver or Calgary

Considering a Career with Microsoft Canada?

At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.

Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:

Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…

At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.

Microsoft is an equal opportunity employer and supports workforce diversity.

CA:SMSG

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=18&jid=107060&jlang=EN&pp=SS

Account Technology Strategist - Microsoft Canada Co in Mississauga

Job Title:Account Technology Strategist

Job ID:830015
Location:Canada, Mississauga
Job Category:Sales
Division:Sales

Account Technology Strategist

Job Description

Microsoft Canada is hiring a Principal Technology Strategist (Senior Account Technology Strategist) to cover one of
Canada’s largest Telco’s. This role requires a “Chief Technology Officer” that will work one-on-one with our top customer’s
senior executives & architects in a presales capacity to align their highest priority business needs with the value that they can
gain from their Microsoft investments. This role will deliver compelling MS architecture approaches to meet those needs and
successfully position MS against our competitors. This is a high profile, customer-facing role that is the primary technical face
and orchestration point for this Telco.
Candidates should have a strong, proven IT background and demonstrate familiarity with the broad range of Microsoft
products and solutions. The ATS works closely with the Client Director, Technical Account Managers, Services Executives,
Partner Account Managers and Solution Specialists to help define and execute account strategies. You will be responsible for
developing the account technology vision and strategy to support the overall business objectives for Microsoft and the
customer - and ensuring it is delivered. You will lead technical resources in communicating the value of Microsoft’s products,
solutions and partners to a broad range of people across the account, and drive relationships with technical leaders from
senior executives and down. A strong leader is required to ensure Microsoft deploys its best resources, well-briefed, in front
of the customer. We are looking for a senior, self-starter passionate about making an immediate contribution. The ideal
candidate will have demonstrated the ability to work with senior and executive level management in large accounts, and the
ability to map a customer’s business need to technology solutions. The successful candidate must be able to articulate the
business value of Microsoft software with ROI analysis and position them in competitive scenarios.

Key Accountabilities

Achieve Revenue Targets
DRIVE Customer Satisfaction (CPE)
Create a technology leaders relationship plan
Take over and expand the growing technical peer-peer relationships
Create a winning holistic plan that ensures the customer’s programmatic early access to Microsoft new technologies
Develop deployment and upgrade strategies to keep the customer deploying the latest versions

GROW our platform
Orchestrate monthly project meetings with key customers to ensure close cooperation and collaboration between
customer project teams and Microsoft’s global resources.
Develop a 3 year technology vision and roadmap based on furthering the IO models that supports the business plan
Identify key MUST WIN project areas and resources needed to succeed - including Services and partners
Identify key technical competitive threats and develop a strategy - including partners and services - to counter & win.
WIN new business
Develop a plan to pull through demand for new and subscription products
Actively involve downstream SSPs ATSs and STU and product groups resources
Develop Management Technology Win Plan and coordinate resources to win
Integrate with AM, ATS, SE and TAMs to systematically identify winnable Services opportunities

PEOPLE Success
Execute best practices in virtual teaming
Continue to develop yourself as a technical leader at Microsoft
Develop key relationships with Microsoft product groups
Work with Business and IT decision-makers to understand the customers’ business, IT imperatives, and initiatives

Key Success Criteria
• Credible technical leader and Microsoft trusted advisor to the CIOs, CTOs, Enterprise Architects, and IT Directors,
• Broad technical knowledge with deep experience
• Ability to think strategically, then organize people and ideas to execute with excellence
• Good personal network inside Microsoft and a knowledge of how to get things done
• Passion for understanding of the customer’s key business drivers, technology infrastructure & technical strategy
• Self-starter that transitions easily from working at home to leading large meetings
• Endless optimism, enthusiasm and passion for overcoming seemingly insurmountable obstacles

Knowledge, Skills & Experience
• Essential Experience
• Proven technical and leadership experience in the IT industry (10 years)
• Excellent business acumen - ideally pre-sales experience or consultative selling (5 years)
• Proven ability to develop a vision, strategic plan and execute successfully in a global customer or organization
• Ability to manage executive meetings across time zones to achieve objectives
Technical /Functional Skills
• Broad knowledge of large global enterprise IT architecture, engineering and operations
• Knowledge of Microsoft, and key ISV’s and other key enterprise technologies
• Understanding of Microsoft’s Technical Vision, how to solve business problems
Personal Attributes/Interpersonal Skills
• Passion, optimism, creativity and humor
• Strategic thinker who excels at execution
• Team player
• Sincere concern for customer and Microsoft success

Considering a Career with Microsoft Canada?
At Microsoft Canada Co, people are the source of our energy. The people at Microsoft Canada are creative, from all types of
backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources
are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need
to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the
opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:
Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program
And so much more…

At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good
company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people
and businesses throughout the world to realize their full potential.

Microsoft is an equal opportunity employer and supports workforce diversity.
CA:SMSG

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=19&jid=106965&jlang=EN&pp=SS

Territory Services Executive - Microsoft Canada Co in Vancouver

Job Title:Territory Services Executive Calgary/Edmonton/Vancouver

Territory Services Executive (Primary Location: Calgary; Secondary Location: Edmonton/Vancouver)

Job ID:828813
Location:Canada, Vancouver
Job Category:Sales
Product:(Not Product Specific)
Division:Sales

THE OPPORTUNITY:

Microsoft Services is searching for a highly motivated, results driven and dynamic Territory Services Executive to drive Microsoft Consulting and Support Services to our top enterprise customers, helping them more efficiently operate and optimize their Microsoft investments. This individual should bring a creative approach to selling & evangelizing our solutions in a competitive market. This is an exciting opportunity to be part of a world class services sales team that is helping establish Microsoft as a trusted advisor.

The Territory Services Executive role requires a solid understanding of Microsoft’s technology, competitive positioning, and experience in the sale of complex and strategic information technology solutions for large customers. The Candidate must possess a demonstrated fluency calling on high-level business decision makers (CIO, CFO) with IT project-specific outcomes. Experience in solution selling through partnering with high level system integrators, solution providers and other technology providers is expected.


RESPONSIBILITIES:

The Territory Services Executive will work in concert with local account and service delivery teams to build and manage a multi-million dollar Microsoft Services pipeline of specific Strategic Consulting and Support opportunities. The TSE will develop a sales strategy, present offerings and solutions, and manage a sales pipeline from prospect to close within an assigned territory of accounts across Western Canada.

The Candidate must possess deep experience in understanding key business requirements and scoping high level solution concepts. The Candidate will work closely with Microsoft Consultants and Technical Account Managers, along with Microsoft Partners, third-party subcontractors, onshore/offshore systems integrators and outsourcing services. Experience in integrating Microsoft and non-Microsoft enterprise technologies is desired and will enhance the Candidate’s credibility with customers.

In order to understand client business objectives and ensure the highest customer satisfaction, you will work closely with the client at a number of levels throughout their organization. In addition, you will actively participate in account strategy and planning sessions with local Microsoft account and delivery teams. You will deliver regular sales forecasts and customer feedback on trends, opportunities and challenges in order to benchmark and forecast your business.

Key responsibilities include:
• Driving the sales of Microsoft Consulting Services and Microsoft Support Services to our Customers and Partners to meet Services Revenue commitments within the territory,
• Creating a business plan for a specific customer base,
• Prospecting, qualifying and closing opportunities for Consulting and Support services,
• Assisting with scoping client engagements by working closely with Microsoft technical professionals, including Consultants, Architects and Technical Account Managers,
• Working strategically and cooperatively with our Enterprise Sales teams and Partners to win in competitive situations and further drive the successful adoption and penetration of Microsoft products, technologies and solutions,
• Preparing proposals, statements of work & corresponding contracts,
• Demonstrating initiative, proactivity and creativity in the development and closure of Services opportunities,
• Appropriately managing customer expectations, and engaging internal Services Quality Assurance for high risk / high dollar engagements.


QUALIFICATIONS:

The Candidate must have superior business development and business management skills. The Candidate must demonstrate an expert level of proficiency in conflict and negotiation management. Depth of experience in a variety of applicable technologies as they relate to business challenges is beneficial, and strong services business knowledge is required. This individual must be able to understand and articulate Microsoft’s strategy and vision to a variety of audiences.
Key qualifications:

The Candidate must be able to travel regularly to clients across Western Canada, and periodically to Microsoft events across North America,
Past experience with, and/or an understanding of, the Western Canadian Energy Sector is preferred,
Undergraduate or graduate degree in business, computer science or engineering,
References for experience in development and management of a multi-million dollar Services pipeline,
A minimum of 10 years or more working experience in either consulting sales, client/project management, high-end professional services business development/delivery OR relevant management experience,
Demonstrated successful experience with Enterprise customers in selling large scale, high impact projects in a consultative approach,
Extremely strong written and verbal communication skills (including proposal writing and presentation building),
A solid understanding of Microsoft’s business value proposition and products, including how products and solutions are built, and what is required to implement Microsoft-based solutions within the enterprise,
Positive attitude and creativity in both solutions creation and deal making,
High energy and a passion for technology solutions,
Adaptability, flexibility and the ability to manage a heavy workload under tight deadlines,
Excellent interpersonal, teamwork and organizational skills,
Understanding of the partner channel, including SI and ISV communities.

onsidering a Career with Microsoft Canada?
At Microsoft Canada Inc, people are the source of our energy. The people at Microsoft Canada are creative, from all types of backgrounds, bringing passion and new ideas, meeting challenges, and realizing their potential. Our benefits and resources are designed to keep our most important asset - our employees - healthy, happy and equipped with the resources they need to be successful and realize their full potential.
Microsoft Canada provides a flexible work environment, with career advancement potential and most importantly, the opportunity to make a difference. As a Microsoft employee you have the opportunity to participate in the following programs:

Stock Awards & Employee Stock Purchase Plan
Registered Retirement Savings Plan
Employee Software Purchase Program
Fitness Membership & Subsidy
I Volunteer (5 Paid Volunteer Days)
Employee Assistance Program

And so much more…
At Microsoft, we share a passion for technology, customers and our partners. We aspire to be more than just a good company- we aspire to be a great company. What will make us great is our commitment to our mission of enabling people and businesses throughout the world to realize their full potential.
Microsoft is an equal opportunity employer and supports workforce diversity.

CA:SMSG
J2W:WPK

Deadline Date:29.04.2013
How To Apply:

https://careers.microsoft.com/jobdetails.aspx?ss=&pg=1&so=&rw=20&jid=106831&jlang=EN&pp=SS

Journeyman Welder - Joy Global Inc in Fort McMurray

Job Title:Journeyman Welder, Fort McMurray

Job Category: Operations
Location: Fort McMurray, AB Canada
Job#: NA01035

Responsibilities

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information. Joy Global (Canada) Ltd. (JGC) is currently looking to add a Journeyman Welder to our Fort McMurray location. Proficiency in all position use of: GMAW, FCAW, SMAW; all sizes of weld wire Read and interpret blueprints Proficient in the use of oxy/fuel cutting equipment, electric welding machines Maintain a clean, orderly and safe work environment at all times Perform preventive maintenance, troubleshoot and consistently perform welding duties to JGC quality standards

Qualifications
Certified Journeyman qualified to work in the Province of Alberta All position CWB certification required 3 to 7 years welding experience Line boring/machining experience and ability to build up bores requiring repair Flexible, can-do attitude, results oriented, takes pride his/her work and the finished product Deadline driven to meet customer requirements and schedules Ability to work within a team environment essential Commitment to safety and continuous quality/process improvement Experience repairing industrial equipment Troubleshooting and repairing mechanical equipment Ability to operate machining and rigging equipment are necessary requirements Basic knowledge of P&H equipment an asset Prior experience working on shovels, draglines, haul trucks and other mining equipment Valid Drivers License (abstract required) This position will remain open until a suitable candidate is selected. We thank all applicants for their interest however, only individuals selected for interviews will be contacted.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3095&Type=ALL&Value=

Account Manager - Joy Global Inc in Fort McMurray

Job Title:Account Manager, Fort McMurray

Job Category: Sales
Location: Fort McMurray, AB Canada
Job#: NA01131

Responsibilities

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.

We are currently looking for an Account Manager in our Fort McMurray location.

Responsibilities

To be key contact person for the customer’s account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
Ensure external customer expectations are met (i.e. parts, equipment availability, etc.)
Develop contingency plans for addressing critical shortages quickly and cost effectively
Establish and monitor KPI’s and metrics associated with customer satisfaction and communicate same to customers
Accountability for all of the operational processes related to role and delivering performance on budget
Represent the corporate view in supporting and enabling the consistent application of all processes, policies and guidelines
Support the regional management team to ensure that a collaborative environment flourishes, that integrates sales, service, parts and support groups in reaching organizational goals
Offer technical assistance and deliver the customer’s requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer’s needs.
Gather and present information to the customer from Joy Global.
To assist and provide support for the customer’s machine projects.
To develop and maintain key metrics and practices to identify opportunities for the customer and Joy Global.
Negotiate and administer contracts with the customer.
Work with CTS Planner, CSR & TSRs and the customer’s maintenance planners to manage parts planning function for the customer.
Ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
Facilitate on site parts planning with JGI CTS planner and review and planning of forecasted benchmark components.
Attend and participate in the customer’s Safety Stewardship Meetings, management review meetings, maintenance planning meetings and plan work force and parts--reconciliations of parts usage, invoicing, warranty issues and availabilities.
Collect from the customer, review and submit Warranty Claims on the customer’s behalf.
Provide quotations for products, contract or parts supply when required.
Review and propose Contract Change Orders where necessary.

Qualifications

Overview:

As a high profile, key member of the region management team, Account Managers own accountability for customer relationships, providing tactical leadership and management for all aspects of parts, components and services delivered to major accounts in the oil sands. Account managers also provide liaison to product support engineering to ensure faultless communication of user issues. This role will participate with input to total life cycle improvement, and recognize opportunities for process improvement to ensure an integrated delivery system that meets customer requirements, minimizes downtime while maximizing the customer experience. This role recognizes that responsiveness to customer needs is imperative to success.

Relevant post-secondary education
PMP or equivalent
5 + years of parts and/ or operations experience in a leadership role, with continuously expanding professional experience
Proven and demonstrated ability to establish strong relationships with key stakeholders, both internally and externally
Proven and demonstrated leadership skills with a strong ability to communicate at multiple levels and facilitate cross-functional work teams
Strategic thinker
Superior interpersonal and communication skills with ability to connect with a variety of stakeholders at multiple levels
Verbally presents messages in a clear, concise and direct manner
SAP and solid MS office skills (word, excel, power point, project)

Joy Global Inc. offers an excellent benefit package. Thank you for your interest in Joy Global Inc. Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3093&Type=ALL&Value=

Journeyman Heavy Duty Mechanic - Joy Global Inc in Fort McMurray

Job Title:Journeyman Heavy Duty Mechanic, Fort McMurray

Job Category: Operations
Location: Fort McMurray, AB Canada

Job#: NA00523

Journeyman Heavy Duty Mechanic - Shop

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.


Joy Global, a global industry leader in the supply of heavy equipment for Canada’s booming mining industry, offers strong potential for your career growth. We are currently looking for a Journeyman Welder for our Shop in Fort McMurray. This position will be a full time opportunity working a 7/7 shift schedule.

This position is responsible for performing maintenance, repair and rebuilding of mining equipment. The Heavy Duty Mechanic must be able to diagnose faults or malfunctions and adjust, repair, or replace all defective equipment parts, components or systems serviced at client locations. This requires strong proficiency in reading and interpreting technical manuals relating to manufacturer specifications and warranty environments. In order to ensure that the work done satisfies manufacturer’s specifications, the Heavy Duty Mechanic must:

Maintenance, service and inspection of equipment to detect faults and malfunctions; test the repaired equipment for proper performance
Determine the extent of repair required
Adjust equipment and repair or replace defective parts
Maintain a safe and clean work environment
Willingness to work overtime when required
Must be able to work with minimal supervision but also participate in the work of other mechanics and apprentices within the field environment.

Qualifications:

Journeyman Heavy Duty Mechanic Certification is required.
3-5 years of mining or construction related experience.
Must have a demonstrated ability to efficiently diagnose, troubleshoot and repair issues in mechanical systems common to mining and/or construction equipment products.

We are pleased to offer the successful candidate an attractive salary and benefit package. Excellent opportunities for professional growth.

Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=2649&Type=ALL&Value=

Technical Service Representative - Joy Global Inc in Fort McMurray

Job title Technical Service Representative, Electrical, Fort McMurray

Job Category: Field Service
Location: Fort McMurray, AB Canada
Job#: NA00750

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production
over the life of the equipment. Please visit our website www.joyglobal.com for more information.


Responsibilities:

In this position, you will apply your electrical skills to service, troubleshoot and repair shovels and alliance equipment in open pit mining and/or underground mining environments. Your role will provide support for PLC and DDC upgrades and programming perform maintenance and preventative maintenance and lend technical support to mine operations as required.

Qualifications:

• Must be qualified Journeyman—dual ticket preferred
• Experience in the repair and maintenance of mining equipment including Joy Global products
• Superior customer service skills and communication skills
• Solid track record in dealing with customers in a technical role
• Knowledge and experience working with Microsoft Office (Word, Excel, Project)
• You will possess proven experience troubleshooting mining shovels while working in an outdoor environment plus demonstrated electrical proficiency on high voltage electrical equipment.
• Ability to work in an outdoor environment for extended periods of time.
• Basic hydraulic and mechanical knowledge applied to a broad range of related equipment and a solid commitment to safety and accuracy also required.

Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=2881&Type=ALL&Value=

Assembly Technician - Joy Global Inc in Calgary

Job Title:Assembly Technician, Level I, Calgary

Job Category: Operations
Location: Calgary, AB Canada
Job#: NA00918

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment.

Responsibilities:

Assembling components to produce air conditioning products; brazing copper pipe; gasketing and insulating the air conditioning units; cutting and drilling metal brakets; installing components, some electrical assembly.
Must monitor data and systems, testing alternatives, taking charge of problems and improvement related to the products and their production.
The ability to present ideas and concepts in written and verbal form to a variety of users in informal and formal settings.
The ability to solve problems that may be design related requires the ability to patiently understand the processes and people involved in order to propose alternative solutions for the problem at hand.
A solid grounding in engineering, mechanical/electrical concepts and procedures related to the design and manufacture of climate control systems.

Qualifications:
Mechanical Aptitude a must.
Ability to read part drawings and follow work procedures.
Knowledge of basic hand tools and air tools
Familiar with the use of a drill press and mill drill.
Ability to work with and communicate well with co-workers.
Results oriented and deadline driven.
Excellent Time Management skills.
Safety Awareness and Focus on Safe Work Practices a must.
Ability and experience brazing copper pipe a plus

Thank you for your interest in Joy Global Inc.

Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=2994&Type=ALL&Value=

Account Manager - Joy Global Inc in Labrador

Job Title:Account Manager, Labrador City

Job Category: Sales
Location: Labrador City, NL Canada
Job#: NA01025

About us
Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.

We are currently looking to add an Account Manager to our Labrador City location.
Responsibilities:

To be key contact person for the customer’s account in relation to all matters such as our products, parts and parts planning, availability issues, invoicing, meetings and contract matters.
To maintain a trusting business relationship and to provide key liaison role between the customer and Joy Global.
Offer technical assistance and deliver the customer’s requirement of technical assistance to appropriate supervisors at Joy Global in an effort to accommodate the customer’s needs.
Gather and present information to Joy Global from the customer.
Gather and present information to the customer from Joy Global.
To assist and provide support for the customer’s machine projects.
To assist and develop key metrics and practices to identify opportunities for the customer and Joy Global.
Negotiate and administer contracts with the customer.
Work with the customer’s Contract Manager to clarify contractual interpretations and obligations and to resolve any contractual differences.
Work with CSR and the customer’s maintenance planners to manage parts planning function for the customer. To ensure parts are available and delivered on time for the customer as required for planned and unplanned outages.
Administer on site parts planning and review and planning of forecasted benchmark components.
Attend and participate in the customer’s Safety Stewardship Meetings.
Attend and participate in the customer’s maintenance planning meetings, plan work force and parts.
Attend and participate in the customer’s management review meetings.
Attend and participate in the customer’s reconciliations of parts usage, invoicing, warranty issues and availabilities.
Collect from the customer, review and submit Warranty Claims on the customer’s behalf.
Following up and tracking of these claims.
Collecting of Accounts Receivables.
Continuous improvements by monitoring the KPI’s and developing a process to show improvements.
Provide quotations for products, contract or parts supply when required.
Negotiate new machines.
Review and propose Contract Change Orders where necessary.
Work with internal LCM Accounting Manager.

Joy Global Inc. offers an excellent benefit package including 401(k), profit sharing, medical, dental, vision and life insurances, wellness programs, tuition reimbursement and more.

Thank you for your interest in Joy Global Inc.

Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3043&Type=ALL&Value=

Technical Service Representative - Joy Global Inc in Fort McMurray

Job Title:Technical Service Representative, Electrical-Mechanical, Fort McMurray

Job Category: Field Service
Location: Fort McMurray, AB Canada
Job#: NA00886

Technical Service Representative
 Fort McMurray Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide. Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Responsibilities In this position, you will apply your electrical skills to service, troubleshoot and repair shovels and alliance equipment in open pit mining and/or underground mining environments. Your role will provide support for PLC and DDC upgrades and programming perform maintenance and preventative maintenance and lend technical support to mine operations as required.

Qualifications:
• Must be qualified Journeyman—dual ticket preferred
• Experience in the repair and maintenance of mining equipment including Joy Global products
• Superior customer service skills and communication skills
• Solid track record in dealing with customers in a technical role
• Knowledge and experience working with Microsoft Office (Word, Excel, Project)
• You will possess proven experience troubleshooting mining shovels, draglines or drills while working in an outdoor and/or underground environment plus demonstrated electrical proficiency on high voltage electrical equipment
• Ability to work in an outdoor environment for extended periods of time
• Basic hydraulic and mechanical knowledge applied to a broad range of related equipment and a solid commitment to safety and accuracy also required Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=2999&Type=ALL&Value=

Regional Manager - Joy Global Inc in Labrador

Job Title:Regional Manager, Eastern Canada

Job Category: Operations
Location: Labrador City, NL Canada
Job#: NA01126


Responsibilities

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.

Joy Global (Canada) Ltd. offers a competitive compensation package including excellent pension, benefits, an incredible work environment, and career development opportunities.

We are currently looking for a Regional Manager, Eastern Canada located in Labrador City, NL. Reporting to the General Manager, Canada, this position is accountable for the day-to-day operational requirements of the branch. Strong leadership skills will be prerequisites to a successful candidacy.

Responsibilities:
Ensure health and safety is effectively implemented to ensure a goal of zero incidents
Responsible for the financial performance, day-to-day operations and annual business planning for the branch
Provide day-to-day direction and support to branch employees to meet or exceed operational, financial and performance targets
Excel in providing customer relationships and service excellence for the branch
Escalate and monitor sensitive, high-risk situations so that customer needs are addressed
Champion the performance management process, provide coaching and mentoring to employees
Demonstrate analytical capabilities and sound budgeting approach
Participate in annual business planning, resource planning and goal setting with your managers and other team members
Develop an effective strategic business plan for the branch and implement same
Recruit and develop talent in accordance with corporate HR policies and with the assistance of human resources

Qualifications
Post-secondary diploma or degree in a related discipline (business, leadership, mining, finance, sales) or equivalent experience
2 years’ experience in the equipment sales, parts or service environment
5 years supervisory, management or team leadership experience including direct responsibility for P&L and Balance Sheet assets
Experience with operational responsibilities (resource management, work scheduling and goal setting)
Experience implementing business change and operational improvements
Strong communication skills and ability to communication openly with diverse stakeholders
Proven experience in coaching, mentoring or leading others
Conflict resolution or dispute mediation experience an asset
Courses in accounting or financial analysis an asset
A self-starter with excellent problem solving, organizational, and interpersonal communication skills
Proficiency in all aspects of the MS Office Package
Fluency in French and English a must

This position offers a competitive salary, pension plan and comprehensive benefits package. Specifics will be reviewed in a personal interview. If you are interested in this role, please apply online at www.joyglobal.com.

We would like to thank all applicants for their interest however, only individuals selected for an interview will be contacted. No agencies please.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3088&Type=ALL&Value=

Leadhand Shop - Joy Global Inc in Fort McMurray

Job Title :Leadhand, Shop, Fort McMurray, Alberta

Job Category: Operations
Location: Fort McMurray, AB Canada
Job#: NA00784

Leadhand, Shop (Journeyman)

Fort McMurray, Alberta

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global's products and related services are used extensively for the mining of coal, copper, iron, gold and other mineral resources and the company employs 14,000 people worldwide.

Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.

Joy Global Inc. offers excellent benefits, a continual focus on training and development and a financially sound company in a growing industry. We are currently looking to add a Shop Leadhand to our Fort McMurray location.

Responsible for:

Day to day operation of the shop floor with focus on health and safety, quality, and production

Provide coaching to the team and/or shift

Ensure that the products leaving the shop meet P&H standards

Complete the appropriate paperwork, forms and reports

Sign off on quality control sheets included in the job package

Interpret blueprints

Manpower planning to ensure job priorities are managed

Help to find new ways or process to complete the jobs in a more efficient manner

Provide high quality service to internal and external customers.

Supervise the department in accordance with company health and safety, human resources, and accounting policies, procedures and programs.

Qualifications

Must have a commitment to safety

Journeyman with Red Seal Welding ticket and proven mechanical background

2-5 years experience leading a team

Strong decision making skills

CWB tickets an asset

Prior experience in a shop environment with an understanding of operations

Solid customer service skills, organizational skills, and computer skills (including SAP and MS word/excel)

Joy Global Inc. offers an excellent benefit package!

Thank you for your interest in Joy Global Inc.

Joy Global is an Equal Opportunity Employer.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=2913&Type=ALL&Value=

Customer Service Representative - Joy Global Inc in Labrador

Job Title:Customer Service Representative, Maternity Leave, Labrador City

Job Category: Customer Service
Location: Labrador City, NL Canada
Job#: NA00084

Responsibilities

Joy Global brings advanced equipment, systems and direct services to the global mining industry. With its focus solely on mining, Joy Global designs, manufactures, distributes and services extensive product lines of highly reliable P&H surface mining equipment and JOY underground mining machinery used to cut, crush, load and convey coal and industrial minerals worldwide. Customers receive a superior experience through direct relationships with Joy Global’s support people, and through its services located close to the mines. Joy Global is continuously working to make mining operations safer and more productive. With Joy Global’s innovative equipment and life-cycle services, mine operators are able to consistently achieve the lowest cost per unit of production over the life of the equipment. Please visit our website www.joyglobal.com for more information.

Joy Global Inc. offers excellent benefits, a continual focus on training and development and a financially sound company in a growing industry. We are currently looking for a Maternity Leave replacement for 1-Year term.

• The Customer Service Representative will be the single point of contact for assigned customers.
• Provide quotes, and technical assistance using various resources for all products represented by P&H MinePro Services.
• Attend sales meetings in house and at customer locations. Regularly travel independently to assigned customers sites to assist them in their parts planning process.
• Process customer orders and consult customers on added value.
• Work with planners to maintain proper inventory levels and purchase inventory items as required.
• Assist account managers and regional sales manager on projects such as equipment rebuilds and marketing strategies.
• Track customer orders to achieve established inventory metrics.
• Provide account managers with various data from business management system (SAP).
• Support expedition of orders to meet customer expectations including support of the warehouse operation.
• Provide “On-Call” support up to every other week frequency.
• Regularly operate a powered industrial vehicle, such as a forklift, in a safe manner to support general warehouse operations.
Qualifications

• High school diploma or equivalent required.
• Strong communication skills, MS Excel and MS Word skills.
• Ability to read and accurately interpret assembly drawings.
• Must have and be able to maintain an acceptable driving record in accordance with Company vehicle operation policy.
• Experience working within the mining industry, industrial or industrial supply environment is preferred.

We offer a competitive compensation and benefit package!

We would like to thank all applicants for their interest however, only individuals selected for interviews will be contacted.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&ID=3080&Type=ALL&Value=

Engineering Technical Specialist - Joy Global Inc in Calgary

Job Title:Engineering Technical Specialist I, MineAir Systems

Job Category: Engineering
Location: Calgary, AB Canada
Job#: NA00485

P&H Mine Air Systems is growing manufacturer of Air Conditioning and Heating Systems for mobile mining equipment. We currently have an open position for an individual who has a skill set in multi-tasking, communication and attention to detail.

The Engineering Technologist responsibilities are:

-All B.O.M modifications, changes to the drawings and S.A.P
-A/C unit design, drafting, modeling on new and existing systems
-Communicates with production staff with any build issues and drawing mark ups.
-Communicates with service technicians on any field issues
-Managing the RFPD system (request for product development)
-Research on new components for new and existing A/C systems
-Manages drawing revision control systems (Vault)
-Design manuals and brochures for new systems
Qualifications

-Education and experience in Engineering Technology
-Experience using Autodesk Inventor and Vault
-Solid modeling of parts and assemblies, knowledge of sheet metal
-Converting of drawings to various formats for non-inventor users to use
-Create drawings for parts, assemblies and installations
-Able to use Inventor to create “artwork” to be used for brochures or manuals
-Create/revise template files and project files
-Setting up/configuring styles and standards
-Create/publish electrical parts
-Able to import data from Autodesk Electrical to route cables/wires using Cable and Harness
-Able to use pack and go to gather and transfer files
-Knowledge of Autodesk Electrical (create/revise template and project files, create components with properties that can be used in Inventor)
-Knowledge of 3D/2D AutoCad
-Knowledge of SAP System or other ERP system
-Solid organizational skills
-Able to compile information from various sources (sketch, photo, email, etc) to prepare project files for other departments to use
-Research skills
-Able to find information required to complete projects (via internet, vendors, other departments, etc)

We offer a competitive compensation package and benefits. This position will remain open until a suitable candidate is found.

Deadline Date:29.04.2013
How To Apply:

http://careers.joyglobal.com/Careers/JobDetails1.htm?mode=edit&