Ticket Counter Manager - Alaska Airlines in Alaska

Job Title: Ticket Counter Manager

Job ID: 22622
Location: Anchorage, AK
Full/Part Time: Full-Time
Regular/Temporary: Regular

ALASKA AIRLINES' STORY

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while delivering renowned service to everyone we fly. This commitment has brought us national and international recognition: Alaska has ranked "highest in customer satisfaction among traditional network carriers" in J.D. Power and Associates' North America Airline Satisfaction Study for the past five years. We've also been honored with a variety of awards by readers of Travel + Leisure, Conde Nast Traveler, USA Today and others. Alaska is the dominant West Coast airline and, together with its sister carrier Horizon Air, flies to more than 90 destinations. The two airlines are subsidiaries of Alaska Air Group Inc. (NYSE:ALK) with annual revenues exceeding $4 billion.
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POSITION INFORMATION

KEY RESPONSIBILITIES
- Responsible for the station passenger service operations and employees
- Administer customer service functions at the station, including ticketing, de-planing, enplaning, flight control functions and baggage handling, in a manner to ensure compliance with company service standards
- Manage work group to meet pre-established on-time, productivity and compliance goals
- Manage work group to meet pre-established minimum accepted performance goals
- Prepare necessary plans, budgets and schedules
- Supervise, train and develop station supervisor staff
- Supervise labor contract administration
- Review schedule changes and provide input to planning department
- Implement any procedural or process changes as it relates to customer service
- Measure and report performance to the general manager
- Ensure compliance with company policies and all regulations of federal, state and local airport authorities
- Other duties as assigned
- Embody the Alaska Spirit and conduct oneself with professionalism, integrity, resourcefulness and caring

QUALIFICATIONS
- A college degree is preferred
- 5 years station experience with proven skills in passenger service, station operations including personnel administration, scheduling shift work, administering bargaining unit employees and budget controls required
- 2 years experience working with labor unions required
- Experience with managing a budget
- Proficient using MS Office Suite and knowledge of Sabre/Image
- Knowledge of Alaska Airlines System Regulations and FAA policies and procedures preferred
- Strong organizational skills
- Analytical with ability to problem solve
- Willingness and ability to instruct and train
- Strong decision making skills
- Strong verbal and written communication skills in addition to strong presentation skills
- Proven ability to motivate employees and improve and enhance group dynamics
- Proven ability to use tact in communicating with others and able to constructively resolve problems
- High School diploma or equivalent required
- Minimum age of 18 years
- Must be authorized to work in the U.S.

THE LOCATION

The location for this position is in Anchorage, Alaska.

OUR CULTURE - ALASKA AIRLINES

For eligible employees, our company offers a unique total rewards package that few companies can match, including insurance coverage for medical, dental and vision care, 401(k) retirement savings plans, monthly and annual incentive bonus plans, time off and a generous employee travel program. Each day, we are guided by our core values of Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska Airlines also fosters a diverse and inclusive culture and is an Equal Opportunity Employer.
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POSTING INFORMATION

Please apply on or before: April 11th, 2013

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Deadline: 11-04-2013

How to Apply:
https://tam.alaskaair.com/psp/asjobs/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_CE.GBL?Page=HRS_CE_HM_PRE&Action=A&SiteId=10