Consultancy Services - to provide Evaluation of Mobile Health and Nutrition Team Support to Health Service Provision

Job Title Consultancy Services
Recruiter  UN Children's Fund
Closing date: 16 Dec 2013
REQUEST FOR PROPOSAL- RFP- 2013- 9109449

For local and International Companies

Topic: Consultancy Services for registered firm/organizations -to provide Evaluation of Mobile Health and Nutrition Team Support to Health Service Provision in Remote, Pastoralist Regions of Ethiopia (Somali and Afar regions)
Background: Mobile health and nutrition teams (here after MHNT) started in the Somali region on a small scale in 2004 to address gaps in access to essential health services by providing free, life-saving curative, preventive and promotive health services in times of crisis. Under the supervision of the Public Health Emergency Management Unit (PHEM), disease surveillance is also a key contribution. At the start of the initiative, Somali region healthcare services were poorly developed with few health facilities constrained by insecurity, distance and high service fees.

Objectives: Under the overall objective of evaluating the current and future contributions of MHNT the following two research questions are to be addressed:

CONSULTANCY, CIVIL ENGINEER, WATER CATCHMENT PROJECT

Job Title CONSULTANCY, CIVIL ENGINEER
Organization  Diakonie Katastrophenhilfe
City Nairobi
Country Kenya
Closing date: 01 Nov 2013

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PROJECT: REHABILITATION AND CONSTRUCTION OF PASTORALIST WATER ASSETS THROUGH CASH FOR WORK LOCATION: MARSABIT COUNTY (MARSABIT NORTH, M. CENTRAL, LAISAMIS, LOIYANGALANI, NORTH HORR DISTRICT) JOB TITLE: CONSULTANT, CIVIL ENGINEER (SHORT TERM CONSULTANCY ASSIGNMENT)

Background: Diakonie Emergency Aid provides humanitarian aid worldwide. It supports people who have fallen victim of natural disasters, war and displacement and who are not able to cope on their own in the emergency situation they find themselves in. Diakonie will be supporting ADS in 2013 and 2014 to implement a recovery project, which will include the construction and rehabilitation of water sources.

Consultant - HelpAge International in Nairobi

Job Title: Consultant

Terms of Reference, for a Consultant to support the Operational Research Component of the Project: ‘Strengthening Social Protection to prevent and mitigate the impact of HIV and AIDS and poverty in sub-Saharan Africa’

HelpAge International East, West and Central Africa regional office based in Nairobi Kenya, with funding support from Sweden / Norad, seeks a consultant to support the project’s research component under the study topic: Effects of regional and national (Public) policies on vulnerable populations in Eastern and Southern Africa.

The study will cover Sweden/Norad funded project sites in Kenya, Uganda, Ethiopia, Tanzania, South Africa and Zambia.

Project Background

In 2011, HelpAge received funding from Sweden/Norad to implement a three year project, running from 2011- 2013.

The goal of the project is to contribute to universal access to HIV and AIDS services and Social Protection (SP) mechanisms for vulnerable groups in Sub-Saharan Africa by 2013.

The project has four result areas:

Universal access to HIV and AIDS services and Social Protection Mechanisms for Vulnerable groups is increased
Regional and National level HIV&AIDS and SP policies and related [policies] plans and budgets increasingly incorporate measures which address the needs of vulnerable groups.
Increased participation of Civil Society organizations in the formulation, implementation and monitoring of National and Regional HIV and AIDS and Social Protection policies and strategies
Evidence on effective action contributing to the achievement of universal HIV&AIDS and SP services gathered, documented and shared and acted on among CSOs, Governments and other stake holders

Consultancy Objectives and Scope of Work

This study will generate evidence on the learning and contribute to the project result areas above.

The study seeks to establish the benefits and changes in the lives of vulnerable populations attributable to policy formulation and policy implementation.

The consultant will therefore endeavour to provide evidence/information on the following areas:

a) How policies are formulated in Eastern and Southern Africa/How are the intended beneficiaries involved in Policy formulation?

b) Does enactment of relevant policies translate into improved services for the intended target group?

c) Are policies in Eastern and Southern Africa supported with implementation benchmarks and how and who is involved in policy monitoring?

d) Are policies in Eastern and southern Africa supported by pre-requisite resources and support structures

e) What has changed as a result of the enactment of these policies in respective project site countries on the intended target groups?

The consultant is required to:

a) Work with HelpAge staff to review and improve on the research question and research design

b) Conduct literature review from HelpAge programme database and other relevant sources

c) Conduct key informant interviews with key resource persons to fill in the gaps in the literature review.

d) Analyse data and write a report

Deliverables

Research study report validated by stakeholders and approved for implementation

Education and Experience:

a) Postgraduate with extensive experience in policy research in Eastern and Southern Africa.

b) Strong knowledge on rights based approaches to programming

Expression of interest

All interested consultants/firms are requested to write an expression of interest by:

a) Explaining their competences to meet the requirements of the assignment

b) Provide a detailed professional budget in USD (Indicate daily professional rates)

c) Provide duration of the assignment and when ready to undertake the assignment.

d) Provide evidence of similar work undertaken in the recent past (Not more than 3 years)

Tax Liability: Settlement of any tax liability arising from this agreement will remain the responsibility of the consultant. The fees will be liable to withholding tax to be remitted to the Kenya government and a receipt will be availed to the consultant

How to Apply:
Please send your application by email to:hr@helpage.co.ke and copy in helpage@helpage.co.ke
Deadline: 25/07/2013

Telesales Consultants - Broad Band in Johannesburg

Job Title: Telesales Consultants

Expiry Date : 2013-07-18
Guateng and Kwazulu-Natal
Main Responsibilities /Out comes
Canvassing to sell Sunday times and other publications .
Achieving sales targets
Cold calling
Compiling activity activity reports
The ideal candidate must have matric , a proven sales History call center experience , beb self motivated out going and deadline driven with ability to work under pressure sales experience is essential
To be considered for Gauteng Positions based in Industrial West – please Email your CV with a motivational Letter to nixonk@timesmedia.co.za

Multi Skilled Consultant - First Rand in Limpopo

Job Title: Multi Skilled Consultant E

Location:
Lebowakgomo,ZA
Organization Name:
FNB Banking Channel Branch Lebowakgomo
Province:
Limpopo
Division:
First National Bank
About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Requirements:
· Achieve net profit growth for business
· Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
· Convert identified leads into successful sales. Achieve individual targets as set according to appropriate business area or sales plan
· Manage performance standards for the relief role(s) in either Telling, Service, Sales or Administration
· Comply with governance in terms of legislative and audit requirements
· Track, control and influence sales activities with the specific aim to increase sales efficiencies
· Manage own development to increase own competencies

Qualifications and Experience:
· 12 month or longer qualification. An appropriate business degree
· 4 to 6 Years branch related experience
· 4 to 6 Weeks role related training
· Experience in Foreign Exchange Mandates and Security

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=1728815341&retainAM=N&addBreadCrumb=RP&p_svid=55002&p_spid=184408&oapc=38

Deadline: 05 June 2013

Multi Skilled Consultant Associate - First Rand in Western Cape

Job Title: Multi Skilled Consultant Associate E

Location:
Tyger Valley,ZA
Organization Name:
First National Bank BG
Province:
Western Cape
Division:
First National Bank
About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Requirements:
· Achieve Business Performance Indicators by executing activities related to the specific focus area to maximise the Business Performance
· Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
· Manage the Service Quality of the Associate according the standards required in the Service Quality Balanced Scorecard
· Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
· Manage achievement of the performance standards applicable to the Scorecard and KPI(s) for the roles: (Client Service Representative, Internal Sales Consultant, Business Sales Consultant, Sales Consultant, Home Loans Consultant and Multi Skilled)
· Comply with governance in terms of legislative and audit requirements
· Manage own development to increase own competencies

Qualifications and Experience:
· 12 month or longer qualification. An appropriate business degree
· 4 to 6 Years branch related experience
· 4 to 6 Weeks role related training
· Experience in Foreign Exchange Mandates and Security

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=1728815341&retainAM=N&addBreadCrumb=RP&p_svid=53899&p_spid=179905&oapc=41

Deadline: 05 June 2013

Retail Consultant - UCS Solutions in Cape Town

Job Title: Retail Consultant – SAP

A Retail Consultant – SAP position has become available in Cape Town.

The person will be responsible for providing support to clients, ensure that the system is maintained and that service is provided in accordance with the SLA. We are looking for a person that has good organisational skills, a supportive attitude, can easily adapt and is able to handle setbacks and cope with stress and a pressurised environment.

Qualifications:
The minimum requirement for the position is 3 years’ working experience with three year SAP Consulting experience, within the MM or WM module. It is preferred that the incumbent will have 3 years working experience in a corporate environment, a relevant 3 year qualification and a SAP Certification, also preferably in have experience in working within Retail. For more information, please contact Marianne Brits-Strodl.

How to apply:
http://www.ucs.co.za/Careers/ApplicationForm.php?job=Retail%20Consultant%20%96%20SAP

Deadline: 13 May 2013

POS DM Consultant - UCS Solutions in Cape Town

Job Title: POS DM Consultant – SAP

A POSDM Consultant – SAP position has become available in Cape Town, this is a one year contract to be extended.

Rolese:
The person will be responsible for providing support to clients, ensure that the system is maintained and that service is provided in accordance with the SLA. We are looking for a person that has good organisational skills, a supportive attitude, can easily adapt and is able to handle setbacks and cope with stress and a pressurised environment.

Qualifications:
The minimum requirement for the position is 3 years’ working experience with three year SAP Consulting experience, within the POSDM module. It is preferred that the incumbent will have 3 years working experience in a corporate environment, a relevant 3 year qualification and a SAP Certification, also preferably in have experience in working within POSDM. For more information, please contact Marianne Brits-Strodl.

How to apply:
http://www.ucs.co.za/Careers/ApplicationForm.php?job=POS%20DM%20Consultant%20%96%20SAP

Deadline: 13 May 2013

SAP Retail Consultant - UCS Solutions in Gauteng

Job Title: SAP Retail Consultant

A Retail Consultant – SAP position has become available in Sunninghill.

Roles:
The person will be responsible for providing support to clients, ensure that the system is maintained and that service is provided in accordance with the SLA. We are looking for a person that has good organisational skills, a supportive attitude, can easily adapt and is able to handle setbacks and cope with stress and a pressurised environment.

Qualifications:
The minimum requirement for the position is 3 years’ working experience with three year SAP Consulting experience, within the MM or SD module. It is preferred that the incumbent will have 3 years working experience in a corporate environment, a relevant 3 year qualification and a SAP Certification, also preferably in have experience in working within Retail. For more information, please contact Marianne Brits-Strodl

How to apply:
http://www.ucs.co.za/Careers/ApplicationForm.php?job=SAP%20Retail%20Consultant

Deadline: 13 May 2013

SAP SD Consultant - UCS Solutions in Gauteng

Job Title: SAP SD Consultant

A SAP SD Consultant position has become available in Sunninghill.

Roles:
The person will be responsible for providing support to clients, ensure that the system is maintained and that service is provided in accordance with the SLA. We are looking for a person that has good organisational skills, a supportive attitude, can easily adapt and is able to handle setbacks and cope with stress and a pressurised environment.

Qualifications:
The minimum requirement for the position is 3-5 years’ working experience with three year SAP Consulting experience, within the SD module. It is preferred that the incumbent will have 3 years working experience in a corporate environment, a relevant 3 year qualification and a SAP Certification, also preferably in have experience in working within Retail. For more information, please contact Marianne Brits-Strodl

How to apply:
http://www.ucs.co.za/Careers/ApplicationForm.php?job=SAP%20SD%20Consultant

Deadline: 13 May 2013

Principal Scientific Officer Consultant - University of Cape Town in Cape Town

Job Title: Consultant (Principal Scientific Officer)

Three year contract position

Department of Statistical Sciences

Faculty of Science

Reference number: SR487/13

The Department of Statistical Sciences invites applications from highly motivated and dedicated individuals for appointment as a Statistical Consultant to assist in the provision of a consultancy service (statistical support) to the Science Faculty and the wider UCT community, as well as to external clients.

Responsibilities:
• Providing advice and assistance to clients in planning/design of research; data management; statistical analysis and interpretation; management and supervision of statistical work.

Requirements:
• A minimum of a master’s degree in Statistics or equivalent field
• At least two years relevant work experience
• High level of proficiency in statistical software (R, SAS, SPSS, GENSTAT, STATISTICA, STATA, or similar)
• Sound computer skills (email, word processing, spreadsheet and internet)
• Well-developed and professional interpersonal and communication skills
• Effective time-management skills and the ability to organize, prioritize and multi-task
• Good organizational skills
• Ability to work independently

The annual remuneration package, including benefits for 2013, is between R397 308 and R467 410
Relevant qualifications and experience will be taken into account in determining the package.

How to apply:
To apply, please e-mail the completed UCT Application form (HR201) and all other relevant documentation, including a motivation as indicated on the form, with the subject line “Consultant (Principal Scientific Officer):
Statistical Sciences” followed by the reference number to Ms Yuzrah Abass at yuzrah.abass@uct.ac.za
Address: Staff Recruitment and Selection, University of Cape Town, Rondebosch, 7700.
Telephone: +27 21 650 5084
UCT website: www.uct.ac.za
Department website: www.stats.uct.ac.za
The application form can be downloaded at http://web.uct.ac.za/depts/sapweb/forms/hr201.doc

An application which does not comply with the above requirements will be regarded as incomplete. Only shortlisted candidates will be contacted.

Deadline: 20 May 2013

Consultant to conduct End Term Evaluation - African Medical and Research Foundation (AMREF) in Mtwara

Job Title: Consultant to conduct End Term Evaluation of Voice of Youth Project - Mtwara

African Medical and Research Foundation (AMREF)

Dar Es Salaam
Application Instructions:

CONSULTANCY TO CONDUCT END TERM EVALUATION OF VOICE OF YOUTH (SAUTI YA VIJANA) PROJECT IN MTWARA

We are requesting you/your firm to submit a proposal for consultancy to conduct End Term Evaluation of Voice of Youth (Sauti ya Vijana) Project in Mtwara.

The Technical and Financial Proposal is eligible to all consultant firms or individuals.

Deadline: 10-05-2013

How to Apply:
Bring your Proposal in a sealed envelope (Two hardcopies and CD) and mark on top “Consultancy to conduct End Term Evaluation of Voice of Youth (Sauti ya Vijana) Project in Mtwara” and drop it in our tender box at reception.
Phone: +255 22 213 1981

Offshore Services Consultant - Standard Bank in Gauteng

Job Title: Offshore Services Consultant

Ref No:
# 1504116/4104

Location:
Hyde Park Gauteng (South Africa)

Salary:
Market Related Salary

Benefits:
Medical Aid,
Pension Fund,
Preferencial Banking Rates.

Job Purpose:
To provide an effective administrative support role to the Head of Africa, Business Development Managers and to play a role within the successful operation of the broader team. Focussing on the risk management and compliance issues relating to the opening of new accounts. Provide a readily available, service focused, knowledgeable and experienced point of contact for new and existing stakeholders.
To assist in telephonic support to the various African country stakeholders to sell, train and support where required.

Key responsibilities :
- Document management
To ensure that all documentation is fully completed, correctly collated and of a high quality
To ensure that all KYC and compliancy issues have been resolved prior to forwarding to Isle of Man within acceptable time frames
Ensure that updated marketing packs are readily available and sent timeously in country
To ensure that due care and attention is paid to all risk issues associated to applications
To keep incountry abreast of outstanding and pending accounts
To identify any Politically Exposed Persons,(PEP), candidates and process accordingly
To ensure that laid out processes are adhered to
Be first check on documents whilst BDM out of country, second check when BDM in country

- Sales support
Assist in the acquisition and retention of clients with high quality service delivery
Assist in servicing and training the distribution network to encourage support of offshore products
Effectively support the sales team to focus on sales
Travel management and flight bookings
Effectively support the various countries in sales
Assist in setting up appointments for the Business Development Manager
To ensure that up to date marketing packs are readily available
Assist in sales fulfilment as and when clients come in
Assist in providing leads to the BDM for new business or cross selling opportunities to existing client
To assist and influence the cell in achieving agreed targets in terms of sales, KYC standards and quality of documentation
To make decisions within the ambit of the position and to take full responsibility for all decisions taken

- Support and Teamwork
To provide ongoing support to the Offshore Services team, this includes assisting other teams when understaffed
Adhere to and respond to turnaround times and deadlines as laid out from time to time

Key performance measures /KRAs:
40% Document management
30% Sales and support
15% Teamwork
15% Building and maintaining country relationships
Important relationships
Clients
Distribution networks: Per Country
Executive Bankers
Private Bankers
IFAs
CIB
Business Banking
Expats

Internal:
Head of Africa
Business Development Manager
Offshore Consultants
Client Liaison Officers
Operations team
The Offshore Services team as a whole

Problem solving, planning and decision making
Problem solving
Works in a pressurised environment
Ensuring all KYC issues highlighted by theIsle of Manand the South African Compliance team are resolved
Deal client and network queries in the absence of the sales team
Identify training gaps with in-country distribution

Planning
Organising workload on a daily, weekly, monthly and quarterly basis
Prioritising of workload to ensure smooth running of the team and service delivery

Decision making
Operational day-to-day decision making
Soft selling with in country network.

Knowledge:
- Matric
- Computer literate, Ms Office
- Advance Excel
- Advanced Powerpoint

Experience:
2-3 years secretarial/administrative experience
Two years Forex experience preferably
A strong ability to multi task
Sales experience will be beneficial
Soft selling skills

Personal competencies:
Able to work under pressure and timeous delivery of service
Ability to organise
Ability to analyse and interpret
Excellent written and verbal communication skills

The ideal candidate will have the following competencies:
Ability:
maintain essential records, reports, analyses and files
present written or oral reports
work under pressure & meet deadlines
analyse financial information to forecast business, industry and economic conditions
assess complex technical data
draw charts and graphs to illustrate reports
plan, organise and supervise investment research activities
summarise data describing current and long term trends in investment risks and economic influences
advise clients on investment options

Experience:
presenting written or oral reports
bond, commodity, equity or currency investment
interpreting data concerning price, yield, stability and future trends of investments
making investment recommendations based on research

Knowledge:
international exchange rates

How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1504116&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car

Deadline: 25 May 2013

Tele-Servicing Consultant - Standard Bank in Gauteng

Job Title: Consultant, Tele-Servicing (Outbound) (Standard Bank of South Africa)

Ref No: # 1500746/4097
Location: Constantia Gauteng (South Africa)
Salary: Market Related Salary

Job Purpose:
To provide a high level of service to customers, SBIB Provincial Offices, SBSA Branches and Underwriters. To provide customer service to clients in accordance with their needs. To promote a professional image when dealing with clients in accordance with the corporate values of SBIS and SBSA.

Key Result Areas:
Sales & Retention Informs customers of the disadvantages of not being insured correctly; Promotes features and benefits to the customer, with the intention of providing value and cross selling/up-selling; Provides best advice to customers in light of cancellations by retaining existing business with the current insurer or re-quote/re-broke to retain business; Re-instates policies with unpaid & re-broke renewals; Achieve set targets within the required time periods; Participation in ad-hoc campaigns as determined from time-to-time by management (Selling campaigns/ Cross selling) Query resolution Resolves insurance related queries and complaints from customers; Ensures that all own targets are met; Facilitates the development of customer and business loyalty through relationship management and consistently portray a professional corporate image in accordance with the values of SBIS and SBSA; Ensures that CEBS targets are met. Call centre adherence Adheres to 95% productivity target in terms of Work Force Management and returning calls within the promised time lines; Risk and Compliance Adheres to SBIS and SBSA code of conduct in relation to promoting and being a brand ambassador; Adheres to all operating procedures and processes to avoid professional indemnity exposure and reputational risk; Key performance measures Achieve in excess of 95% in productivity and following all procedures and processes (lowering the risk of P. I. claims); Increased sales volumes Quality of relationships gained or sustained; Overall CEBS (customer rating) Efficiency and effectiveness Increase in retention volumes (eg. Convert cancellation requests into retained policy) Quality of the work, Call Audit rating of 100% Customer satisfaction Abandonment rate must be below 5% on a daily basis Compliance: sign-on time on a daily basis, punctuality and attendance rating of 100%

Qualifications;
Matric MUST BE SHORT TERM FAIS compliant (minimum 60 credits). (FAIS Representative). Full FAIS Accreditation (NQF level 4 - Short Term Insurance). MUST HAVE or must already have registered for and be working towards - FAIS Regulatory Exam 1 (RE1).

Experience:
MUST HAVE Minimum of 2 years SHORT TERM INSURANCE experience. MUST HAVE Minimum of 2 years call centre experience.

Skills and Competencies:
ADVANTAGE IF CANDIDATE HAS Product Knowledge of relevant Vehicle and Home Contents policies (SHS, STH, STB, ALC, ALS, SAE, SAX, SAS, AAG, FFW, HOP, HOD, RAF, SAU, TUC, RTN, RTX, RGC, ME016, MC016, MC0316, TM012, TN016, CI02, SB02) and if they have been accredited in Vehicle and Home Contents policies/ products (as per above). Good communication skills, self motivated and must have extreme attention to detail. Must be able to handle a high pressure environment.

The ideal candidate will have the following competencies:
Ability:
improve sales techniques
inspire customer confidence
keep up to date with issues concerning clients
manage the marketing and sales of products to new clients
communicate effectively at all levels
"cross sell"
conduct client visits
maintain regular contact with clients to ensure that their needs are met

Experience:
Do you have 2yrs sales experience

How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1500746&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car

Deadline: 30 April 2013

Commercial Call Centre Sales Consultant - Standard Bank in Gauteng

Job Title: Sales Consultant Commercial Call Centre (Standard Bank of South Africa)

Ref No: # 1500693/4096
Location: Constantia Gauteng (South Africa)
Salary: Market Related Salary

Job Purpose:
To establish and maintain excellent business relationships with underwriters, branches, internal and external customers and in the process provide a high level of satisfaction by giving effective quality service.
The primary function of a commercial sales consultant is to identify the needs of a customer and provide an opportunity for those needs to be met through the purchase of and insurance product or service.
Guides a potential customer to discover their specific needs and then offer the best possible solution to ensure their needs are fulfilled, exploring the conversation to identify cross selling opportunities.
To promote a professional image when dealing with customers in accordance with the corporate values of SBSA.
To ensure timeous and accurate validation and capture of policies and issue closings or confirmations on new business written.
Sales consultant should maintain contacts and build lasting relationships based on trust and integrity within the branch network to ensure that SBIB is a first point of contact for all Commercial new business leads.
The successful individual must be self driven in order to meet targets.

Key Result Areas:
New Business: Meeting and exceeding sales targets Ensure that customers understand the after sales requirements Ensure that products and services meet with the clients requirements Proactively contacts new and existing clients with the intention of cross selling and retaining existing clients Providing an excellent interaction with the client during the sale process Ensure that proper record keeping procedure are adhered to with reference to all quotes and sales in line with the FAIS requirements Remain updated on product knowledge Seek opportunities to consistently learn and train Develop creative sales techniques, in line with the Compliance and FAIS requirements within the call centre ensure that you are familiar with the training and development that takes place within the organisation Grow existing client base
Constant managing of work volumes and having to initiate, strategic and crisis management wherever necessary.
Develop strong business relationship with Customers, Underwriters, SBPF and the Insurance Companies.
Ensuring all details and sums insured are correct on receipt of new / latest valuation from SBPF.
To adhere to underwriter's rules and business procedures To handle queries in an efficient manner Ensure that the quality of work especially client information captured is of a high standard i.e.
Always update the customer's details,

Qualifications:
Matric RE 1 Fais credits - minimum of 60 credits Certificate of Proficiency/FAIS Commercial Insurance background required
Experience
4 years experience in the Commercial Short-Term Insurance Industry Commercial Product knowledge Computer literate - MS office - Excel / Word

Skills and Competencies:
Interpersonal and negotiating skill.
Listening skills Communication skills Telephone skills Problem solving Letter writing skills Excellent soft skills Time management Self motivated and assertive Goal and target driven Persuasive Opportunistic Adaptable and quickly able to respond to situation changes during an interpersonal interaction Able to retain optimism despite setbacks Values honesty and integrity, and works according to strong ethical code Good communications skills/verbal & written, and an active listener Able to follow a defined process Ability to handle extreme pressure, and resistant to negative influences Team Player Attention to detail Must be motivated and able to perform under pressure Must be a self-starter and a team player Must be courteous and diplomatic to all customers, colleagues and superiors Must be accurate in all duties Must have good telephonic and communication skills Must be willing to learn Task orientated Able to communicate at all levels

The ideal candidate will have the following competencies:
Ability:
communicate effectively at all levels
"cross sell"
improve sales techniques
market and sell products to new clients
Proactively contacts new and existing clients with the intention of cross selling and retaining existing clients
New Business: Meeting and exceeding sales targets Ensure that customers understand the after sales

Experience:
4 years experience in the Commercial Short-Term Insurance Industry Commercial Product knowledge Computer literate - MS office - Excel / Word

Knowledge:
Commercial Sales Insurance Sells

How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1500693&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car

Deadline: 17 May 2013

Outbound Sales Consultant - Standard Bank in Johannesburg

Job Title: Outbound Sales Consultant (Standard Bank of South Africa)

Ref No: # 1500564/4095
Location: Johannesburg Gauteng (South Africa)
Salary: Market Related Salary

Job Purpose:
To sell products in a Sales contact centre in accordance with business needs, facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.

Key Result Areas:
Sale of designated products in line with targets set through Blended campaigns and the proactive response to positioned leads Participation in ad hoc campaigns as determined from time to time by Contact Centre Management Application of defined business processes in carrying out tasks, and doing so in line with contact centre best practice laid down by Contact Centre Management Monitoring of personal performance relative to contact centre productivity, call to quote ratios and sales made Ensure favourable CEBS ratings by consistently promoting quality interactions with customers and prospective customers Personal development through involvement in mentorship, training and guidance provided by Supervisor and Contact Centre Management

Qualifications:
Matric with higher grades mathematics Certificate of Proficiency FAIS Compliant: Long term Category B1 & B2

Experience:
Outbound Sales Contact Centre Product knowledge in Home loan protection plan. Funeral plan, Master card protection (an advantage) Code of Banking Practice (an advantage) Insurance background (Greater than one year) MUST HAVE RE 1

Skills and Competencies:
PC literate Outbound Dialler Operation (an advantage)

The ideal candidate will have the following competencies:
Ability:
ad hoc campaigns as determined from time to time by Contact Centre Management
Sale of designated products in line with targets set through Blended campaigns and the proactive response
call to quote ratios and sales made Ensure favourable CEBS ratings by consistently promoting quality

Experience:
Matric with higher grades mathematics
FAIS Compliant: Short term Personal lines & Long term Category B1 & B2
MUST HAVE RE 1 Exam Passed

Knowledge:
Outbound Sales Contact Centre Product knowledge in Home loan protection plan
Funeral plan, Master card protection (an advantage) Code of Banking Practice (an advantage) Insurance

How to apply:
http://standardbank.careerjunction.co.za/car/job/jobvuw.asp?p=1&adno=1500564&pageno=A&adv=-1&inf=0&comtype=3&comloc=-1&reczoneNo=-1&cofilter=0&cokeywords=0&cotype=all&reu=1&refer=car

Deadline: 16 May 2013

After-sales Consultant - BMW in Gauteng

Job Title: After-sales Consultant

REF: After-sales Consultant

Recruiter: BMW Dealerships

AA/EE: Not Applicable

Contract: Permanent

Location: Melrose

Available: ASAP

Category: Motor Industry

Offer: To Be Discussed

Introduction:
A BMW dealership, Lyndhurst Auto, is recruiting for an Aftersales Consultant to provide customers with a professional service experience, whilst ensuring adequate communication between the customers, parts and service departments in achieving customer satisfaction goals.

Minimum Requirements:
Senior Certificate (Grade 12)
A minimum of 2 years service experience within the premium motor dealership industry.
BSI and Automate systems experience is essential.
Computer literate in Office suite.
Drivers license

Job Specification:
Prepare for the arrival of the customer
Taking care of customer at initial consultation upon arrival
Ensure accurate Warranty and Motor plan details on system
Update Dealer Management System, track all vehicles and update control systems
Liaise with customers
Ensure accurate invoice payments
Vehicle hand over
Customer follow - up and reminders
Attend weekly service meetings

http://bmw.pnet.co.za/index.php?s=advert_view&g=1471&x=1639758&i=834&pop=1

Deadline: 17 April 2013

Sales Consultant - Comcast Corporation in Perry

Job Title: Sales Consultant - - Perry, FL (72315996)

Location: Perry, FL
Job Type: Full-Time
Category: Customer Care
Division: Central Division

Division/Entity
Customer Service Center

Job Overview
Responsible for engaging customers in a retail location and driving
sales of Comcast's services including HDTV, high speed internet, home
security, wireless cards, and digital telephone services. Educate,
excite, and assist consumers by helping them understand the benefit of
these services and selling the best possible solution to meet their
needs. Communicate these advantages to consumers and place an order on
their behalf at a designated location inside the retail store.


Tasks
- Provide strong understanding and enthusiasm around technology,
especially around Comcast products and services.
- Sell with passion and engage new and existing customers in a high
quality experience which enables them to make informed purchase
decisions.
- Maintain high energy and detailed sales product knowledge including
competitive information.
- Provide superior customer service with all customer interactions.
- Meet or exceed sales quotas in accountability based culture.
- Proactively retain existing customers from canceling service by using
retention techniques.
- Evaluate customer's potential product needs and make appropriate
recommendations.
- Process payments and equipment transactions in order to maximize the
customer experience.
- Work in a fast, high volume environment and maintain a positive I can
do attitude.
- Regular, consistent and punctual attendance. Must be able to work
nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
- High School Degree or Equivalent
- Generally requires 1-3 years related experience

Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-Free workplace employer.

Deadline: 17-04-2013
How to Apply:
http://www.comcast-jobs.com/all-jobs/Sales-Consultant-Perry-FL-72315996/178023