Corporate Customer Services Manager - Hertz in Dubai

Job Title: Corporate Customer Services Manager Dubai

AF10169 -

Automotive

:: About the Business:

Hertz is the worldwide market leader in car rental and leasing. It has been in operation since 1918. With over 7,000 locations in more than 150 countries Hertz manages over 700,000 vehicles around the world.The Hertz UAE franchise started in 1993 and has grown into an operation that is the top car rental and leasing company in the UAE. Hertz has the largest purpose built rental facility in the Middle East, the largest airport counter in Dubai and the youngest fleet in the market. The company continues to strengthen its position in the market by consistently introducing innovative and customer focused services, as well as regularly training its staff at all levels.

:: About the Job:

We are currently looking to recruit an experienced Corporate Customer Service Manager to be based in our Dubai Main Office.

The key duties of this role are as follows:

To manage and exceed Corporate Customer expectation by ensuring that the Corporate Customer Services team provide exceptional customer service
Maximize all leasing rental and other Hertz business opportunities to increase market share and profitability of Hertz.
Manage all customer related sales processes to ensure maximum productivity and efficient services for customers
Provide clear leadership, direction and support for the Customer Services Associates

The key accountabilities of the role include:

Management of sales related processes from customer implementation and vehicle orders
Management of all new contract processes ensuring the highest levels of efficiency and customer satisfaction
Management of all contract renewal processes in conjunction with the corporate sales team and ensuring maximisation of retention
Deliver consistent improvements to customer perceptions of service
Deliver high performance standards and consistent improvements in Associate Engagement ratings


:: About You:

Minimum Qualifications/Experience/Skills:

Bachelor’s degree or equivalent
Over 2 years’ experience in managing people in a customer service environment
Professional communication and presentational (written and verbal) skills
Excellent interpersonal skills and high level of emotional intelligence
Excellent customer interaction skills

Job-Specific Skills:

Excellent team building skills
Demonstration of leadership qualities
Excellent problem solving and analytical skills
Ability to plan and organize effectively

Behavioural Competencies:

Relationship building
Excellent interpersonal and relationship skills
Team leadership, motivation and communication

Deadline: 30/04/2013

How to Apply:

http://www.afuturewithus.com/careers/al-futtaim/VacancyDetail.aspx?VacancyID=55409&ln=en