Internal Services Broker - First Rand in Gauteng

Job Title: Internal Services Broker D

Location: Centurion,ZA

Organization Name: Pretoria Commercial

Province: Gauteng

Division: First National Bank

About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
Maintaining client relationships, providing control related advice to clients and managing policy changes.

Job Requirements:
· Achieve net profit growth for Group
· Manage costs / expenses within approved budget to achieve cost efficiencies
· Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions
· Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, , and senior staff members
· Manage existing clients and grow portfolio through policy changes and renewals.
· Resolve all customer queries efficiently, and within agreed timelines.
· Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines.
· Maximise Business Portfolio cross sell opportunities and strengthen client relationships
· Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
· Comply with governance in terms of legislative and audit requirements
· Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
· Manage own development to increase own competencies

Additional Requirements:
· The successful applicant must comply with the FAIS Fit and Proper requirements as set out in Board Notice 106 of 2008 (Amended)
o Relevant Qualifications,
o Relevant Experience
o First Level Regulatory exam ( RE 5 )
· In addition to the above we are looking for a minimum 2 years successful 'COMMERCIAL BROKING' experience
· The successful applicant will be required to work with Commercial and Personal lines clients
· Excellent communication, negotiation, presentation and interpersonal skills
· Uncompromising approach towards service ethics
· Innovative and entrepreneurial attributes
· Strong technical insurance knowledge
· Target and performance driven
· Energetic and dynamic

Qualifications and Experience:
· Matric plus tertiary qualification
· 2-3 years banking experience

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=679304367&retainAM=N&addBreadCrumb=RP&p_svid=56760&p_spid=189419&oapc=61

Deadline: 26 July 2013