Reservation and Ticketing Sales Agent - Precision Air Services PLC in Dar es Salaam

Job Title: Reservation and Ticketing Sales Agent (One Post)

Precision Air Services PLC


Precision Air Services PLC is a fast growing private Tanzanian airline which operates in Partnership with Kenya Airways, with its strategies to expand wings beyond East Africa and Africa.

In order to keep our services at a higher level and meet our customers’ maximum satisfaction We wish to invite applications from suitably qualified candidates to fill in this challenging position.

Reports To:Sales Executive

Duty Station:Zanzibar

Role Purpose

To provide efficient and effective customer focused Passenger Ticket Sales & Reservation

Key Accountabilities /Responsibilities

Make ticket reservations, confirmations, reconfirmations and seat selection for clients on PW flights in compliance with the carrier policies, procedures and customer expectations.

To give fare quotes to all PW clients including group quotations and bookings.

To ensure daily sales reports and sales dispatches are submitted in accordance to company procedures

Give clients flight details and information

Handle telephone & email enquiries as regards travel information.

To protect and enhance revenue collection to meet carriers expectations

To effectively communicate relevant aspects of customer service internally and externally to meet customer expectations

Carries out all duties which may reasonably be requested and which are not includes in the job description

Any other duties as may be assigned by your supervisor

Key Performance Indicators

Meets the set passenger ticket sales targets

100% accuracy in fare quotation and collection of monies.

Telephone answered within 3 rings

Response to emails within working

Competencies

Integrity

Team player

Proactive/ result oriented

Pleasant & presentable

Communication / interpersonal skills

Resilient

Self motivated

Customer Service in Airline environment

Knowledge, Skills, Experience

IATA/UFTAA Foundation/consultants diploma

Certification in relevant computer application

Experience in delivering service in demanding consumer environment

Fluency in appropriate foreign languages an added advantage

Application Instructions:
If you feel you meet the above requirements please send your application and CV to the address below. Only short?listed applicants will be contacted.

Director of Human Resources and Administration

Precision Air Services Plc

Mail Box 70770

Dar es Salaam

Tanzania