Counter Support Coordinator - First Rand in Krugersdorp

Job Title: Counter Support Coordinator D

Location: Krugersdorp,ZA

Organization Name: First National Bank BG

Province: Gauteng

Division: First National Bank

About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
To provide excellent service by processing customers transactions in a quick, correct and efficient manner according to specified procedures.

Job Requirements:
· Achieve net profit growth for business
· Manage costs / expenses within approved budget to achieve cost efficiencies
· Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
· Manage existing clients and grow portfolio through making contact and generating leads
· Manage the migration of accounts from transactional to Self Service
· Resolve all customer queries efficiently, and within agreed timelines.
· Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
· Maximise cross sell opportunities and strengthen client relationships
· Track, control and influence sales activities with the specific aim to achieve previously determined sales team targets.
· Manage the achievement of the performance standards applicable to the Telling Operations. (Number of Differences, Average number of transactions and Average Rand value of the net Differences for the team)
· Comply with governance in terms of legislative and audit requirements
· Track, control and influence sales activities with the specific aim to increase sales efficiencies of the team
· Provide accurate and reliable sales and service statistics.
· Manage own development to increase own competencies
· Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

Qualifications and Experience:
· Grade 12 or relevant tertiary qualification
· 3 Years related experience.

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=679304367&retainAM=N&addBreadCrumb=RP&p_svid=57188&p_spid=190514&oapc=58

Deadline: 26 July 2013