Manager Banks - Cellulant in Nairobi

Job Title: Manager Banks

Cellulant is a mobile commerce company. It operates Africa’s number one mobile commerce network and aims to connect 100 million customers to its mobile commerce ecosystem.

Cellulant was founded in 2003 and has currently operations in Kenya, Nigeria, Tanzania, Uganda, Rwanda, Ghana, Zimbabwe, Mozambique, Malawi, Zambia, Botswana and every year moving into new countries.

We are the mobile commerce partner of choice and our goal is to connect all of our corporate customers, including e.g. the top Pan African banks, various merchants, to the richest mobile commerce ecosystem in Africa, helping them provide better communication, and more services, and more value to their end consumers.

We do that by providing services like mobile banking, mobile payments, music, information services and other mobile related services.

To be able to meet these aggressive growth expectations we need to grow our dynamic team. We invite you to be part of that growth.

The successful candidate will be responsible to oversee and manage a cluster of banks (6+) to increasing revenue by:

Establishing strong and long lasting partnerships with key banks
Increasing usage of services (consumer activation)
Increase quality, productivity and efficiency of teams

Key result areas

Customer relationship management & Business development

Build and maintain strong and trustworthy relationships with bank customer at management level (e.g. Channel manager; Product manager) to establish Cellulant as the partner of choice for mobile commerce.
Bring in market insights and key customers long term needs regarding micrommerce
Ensure a continuous roadmap of off the self and new products per customer
Increase usage of services, e.g. by activating consumers, adding new services, direct marketing, improving processes and technology

Increase bottom line

Scrutinize customer data together with team to ensure fact based management of customers
Drive revenue growth per customer by e.g. increasing active consumers, amount of transactions, new services, revised commercials etc.
Drive profitability of bank team, customers and products/services

Capacity building

Build and manage capacity to sell, roll out and support mobile banking and mobile payment services to banks.
Improve quality and capacity of bank team through knowledge management: e.g. provide insights, train on e.g. relationship management skills, conduct regular meetings to be able to handle their responsibilities and the meet business goals.
Improve quality, productivity and efficiency to ensure the P&L is as planned.
Manage and coach the M-banking team towards better individual and team performance.

Governance: Operating Structures and Controls

Ensure that the appropriate policies, processes and tools to govern and operate customer engagement are established, reviewed and adhered to, e.g. service management reports and meetings; pricing process

Service Management

Ensure service management standards are met and service management processes are followed by technology team members.

Project Delivery

Manage delivery process to ensure timely and high quality delivery of new products and services to the customers
Manage required internal relationships to ensure prioritization and sufficient resources

Required competencies

The candidate must:

A minimum of 6 years in consulting/business development/entrepreneur
Strong at building partnerships with key stakeholder in multinational organizations, especially banks
Must have managed a team for a minimum of 2 years
Knows how to manage teams to get things done: planning, follow through, think in solutions and alternatives
Hungry for and proven track record of increasing revenue
Strong analytical and solutioning /consulting skills
Understands and acts based on dynamics in mobile commerce, banking and payments/merchants sectors
Must have experience or interest in mobile technology and products.

Required skills

Good verbal and written communication skills
Customer service skills
Strong organizational, time management and prioritization skills.
Able to take a creative approach to situations and problem solving.
A skilled team player.

How to Apply:

Interested candidates are requested to submit their CVs and a convincing cover letter to pdc.recruitment@gmail.com indicating the job title applied for.

Only shortlisted candidates will be contacted.

Deadline: 06/08/2013