IT Help Desk Technician - First Rand in Johannesburg

Job Title: IT Help Desk Technician

Location: Johannesburg,ZA

Organization Name: Banking Channel BCIS Service Support

Province: Gauteng

Division: First National Bank

About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
To solve IT user queries and problems. Provide high level support on complex problem resolution, advise on new established systems and train users.

Job Requirements:
· Increase operational efficiency and suggest solutions to enhance cost effectiveness
· Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective
· Responsible for the timely and effective response of IT Help Desk user queries and problems through the receipt and logging of problems and the co-ordination of rapid and appropriate responses
· Provision of an efficient IT administration service through careful and timeous planning, IT reporting and updating of all related IT information in the Help Desk Area
· Comply, understand and implement all steps within IT development and meet governance in terms of legislative, software licence requirements and audit requirements.
· Solve IT Help Desk user queries and problems. Provide high level support on complex problem resolution. Advise on new established systems train users, ensure alignment to SLA's and agreed standards
· Manage the incident to completion of IT Help Desk queries by trouble-shoots of end user functional issues and resolves or escalates to senior applications administrator / functional / technical support where necessary.
· Manage own development to increase own competencies

Qualifications and Experience:
· Required Certification for the role
· 1 to 2 Years related experience

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=679304367&retainAM=N&addBreadCrumb=RP&p_svid=57145&p_spid=190471&oapc=67

Deadline: 26 July 2013