Multi Skilled Consultant Associate - First Rand in Western Cape

Job Title: Multi Skilled Consultant Associate E

Location:
Tyger Valley,ZA
Organization Name:
First National Bank BG
Province:
Western Cape
Division:
First National Bank
About Us:
FNB is a values-based organisation. Our values are our core business driver. It guides us in every aspect of our business be it when making business decisions, or when dealing with our colleagues, customers and investors. In living the FNB values our employees:-
· Take pride in what we do and our contributions to our organisation.
· In our owner-manager culture, we take responsibility and accountability for our actions and we don’t run away from our problems, but tackle them head-on.
· Are empowered to innovate and come up with new ideas, as we value and nurture new ideas.
· Embrace the concept of Ubuntu with our understanding of the communities in which we operate. We have unity of purpose where the whole is greater than the part; therefore, no individual or department can function at the expense of another.
· Respect the feelings, rights and abilities of our colleagues, clients and communities, even though they may be different from our own. We respect ourselves and our colleagues by not accepting or delivering average or poor performance.
If the FNB values are congruent with your value set, and you have the necessary skills and competencies for the position advertised, then we are looking for you.
All appointments will be made in line with the Bank’s EE Strategy.

Purpose:
Provide efficient and effective administration support to ensure the smooth running of a functional area.

Job Requirements:
· Achieve Business Performance Indicators by executing activities related to the specific focus area to maximise the Business Performance
· Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
· Manage the Service Quality of the Associate according the standards required in the Service Quality Balanced Scorecard
· Maintenance of expert knowledge on specific products, pricing, application procedure, processing and timelines in order to drive and achieve relevant sales targets.
· Manage achievement of the performance standards applicable to the Scorecard and KPI(s) for the roles: (Client Service Representative, Internal Sales Consultant, Business Sales Consultant, Sales Consultant, Home Loans Consultant and Multi Skilled)
· Comply with governance in terms of legislative and audit requirements
· Manage own development to increase own competencies

Qualifications and Experience:
· 12 month or longer qualification. An appropriate business degree
· 4 to 6 Years branch related experience
· 4 to 6 Weeks role related training
· Experience in Foreign Exchange Mandates and Security

How to apply:
https://ebprodrproxy01.fnb.co.za/OA_HTML/OA.jsp?page=/oracle/apps/irc/candidateSelfService/webui/VisVacDispPG&OAHP=IRC_EXT_SITE_VISITOR_APPL&OASF=IRC_VIS_VAC_DISPLAY&akRegionApplicationId=821&transactionid=1728815341&retainAM=N&addBreadCrumb=RP&p_svid=53899&p_spid=179905&oapc=41

Deadline: 05 June 2013