Technical Solution Manager - MultiChoice in Randburg

Job Title: Technical Solution Manager

Company: MultiChoice
Location - Country: South Africa
Location - Province: Gauteng
Location - Town / City: Randburg
Job Type: Permanent
Equity Status: African and Coloured candidates
Number of Positions: 3
Context:
Internal and External factors which influence the work environment, taking future conditions and strategic requirements into account:
• Pay television industry
• International organization
• Fast moving with high levels of change
• Leading edge technology adoption
• Customer focused
• Socially aware

Customers:
Internal and External factors which influence the work environment, taking future conditions and strategic requirements into account:
• MultiChoice General managers
• MultiChoice Departmental managers
• Business Engagement Managers
• Governance Manager
• Service Management Manager
• Learner, ITD Managers
• Third Party Vendors

Outputs:
Products, services, programs and information, which the individual must provide to external individuals or groups, or one another to accomplish the organization’s mission and strategy:
• Lead & manage the technical delivery of the relevant solution area;
• Ensure alignment of IT Solutions and Applications with Business Objectives with support of Architecture department.
• Improve business results by applying Business Process Improvement methodologies.
• Ensure that feasibility studies, business cases and impact studies for proposed changes and enhancements are prepared.
• Support Product managers/owners in the product development cycle
• Develop and maintain a technology roadmap for systems in the assigned solution area with the support of other Technical Solution Managers to achieve an end-to-end coverage.
• Take responsibility for managing the Technical Leads and supervise their relationship with Programme, Product, Project and Business Delivery Management to ensure work packages are properly defined and understood and that an appropriate technical solution is proposed and developed.
• Lead software architects and delivery teams to ensure design of software meets functional and non-functional requirements.
• Ensure appropriate and relevant tools and work practices are adopted that best meet the needs of current and future projects while fitting with appropriate development processes and chosen tool-chains.
• Take full responsibility for monitoring current and future resourcing needs. Raise appropriate resource requisitions and liaise with relevant recruitment consultants to bring in the appropriate headcount.
• Accountable for the overall reliability (availability, performance, capacity and service continuity) of the technical service provided throughout the specific technology area;
• Ensure appropriate governance, methodologies, policies and procedures compliance by team with the support of the Governance Manager and Audit Managers.
• Ensure that Incident and Problem management activities are performed by ensuring quality is maintained by maintaining agreed SLA and ensure all actions are completed with the support of Service Management department.
• Perform demand fulfillment activities by providing updates, maintaining agreed SLA with the support Business Engagement Manager.
• Ensure that asset and configuration activities by keeping an updated set of data by configuring changes, maintaining a complete and accurate system configuration document with the support of Service Management, Application Support and Infrastructure Management activities.
• Perform knowledge management & capacity management activities;
• Coaching and mentoring to develop talent
• Perform performance management activities by ensuring performance monitoring is done as specified by all team members, and conducting service failure analysis and validating implemented recommendations;
• Perform availability management activities by producing recommendations, plans and design guidelines; conducting service failure analysis; investigating and recommending resolutions; and scheduling and conducting testing;
• Ensure a single point of ownership in the implementation of standards and service improvement;
• Perform event management activities by using the monitoring systems to identify, analyze and resolve events on a daily basis.
• Keep abreast of technical and market trends in relation to the company's product range and contribute to the development of product innovations and new product specifications.

Education & Experience:
Personal capabilities which are critical to the production of quality outputs)
Functional:
(Personal capabilities which are critical to the production of quality outputs)
• Fully understands Application Lifecycle Management
• Fully understands Scrum and Kanban Agile Frameworks
• Experience Business Relationship Management
• Fully understands ITIL framework
• Understands Software Engineering best Practices, Life cycles and standards and methodologies,
• Experience in Software Development
• Understanding of Solution Architecture
• Understanding of Business Architecture
• Understanding of Software Design
• Understands Application Portfolio Management
• Understanding of Requirement Management
• Understands Non-functional requirements gathering
• Understands Automated Testing
• Exposure to requirements management tools
• Exposure to productive tools
• Exposure to Enterprise Applications (Billing, Provisioning, ERP, CRM)
• Total quality management, Showcased high level considerations for solution selection and overall architectural sanity, provide market intelligence
• Ability to work independently, ability to define strategic concepts
JAD, Process Mapping, JAD Facilitation experience, Understanding of TOGAF, COBIT, SOA. BPM, CMMI Certified

Behavioural:
• Analytical Thinking - High
• Problem Solving - High
• Conflict Resolution - High
• Risk Management - High
• Schedule Management -High
• Communication - High
• Personal Traits
• Energy and Drive
• Information seeking/Curiosity
• Attention to detail
• Deadline driven
• High ability to give and accept constructive criticism
• Self Confidence
• Diplomacy
• Result/Closure Orientated – High
• Leadership
• Innovation
• Contribute and Implement Ideas
• Value Add to Business: Cost AND Time Saving
• Continuous Improvement
• Processes
• Application
• System

Competencies:
• IT Degree
• 8 years experience in IT
• At least 3 years experience in supervisory and management role
• Experience working with Offshore Development companies
• Broadcasting Industry experience (preferred)
• Microsoft Products
o .Net, WCF, ASMX, ASP
o BizTalk
o SQL
o SharePoint
o System Center and Operations Management
o TFS
o Visual Studio IDE
• Oracle DB and PL/SQL
• Distributed Applications
• Monitoring and Troubleshooting
• IT Governance
• Application Security
• Exposure to either:
- Integration
Enterprise Integration
Web Services Management
UDDI
SOA
Enterprise Service Bus
BPM

- Front-End Applications
JavaScript
Ajax
XML/XSLT
Web Application Development
SmartClients Application Development

- Back Office (Business Processes)
Back Office Processes Management
Maintenance and Support of Back Office Applications
Control-M Scheduling
Batch Jobs Development, Configuration and Implementation
Windows Services
Process Reporting

Equity Statement:
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal applicants will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

How to apply:
http://careers.multichoice.co.za/candidateapp/Job.aspx?Page=ViewJob&JobRef=150413-3¶ms=UiEUOCcmEMOJc4s9rb5Met3eoyk3rxu6u%2bOaANwHsyPsXE4%2bWRoU6N0UFdijyIwVjOrrKqdxaEQVRcxFQxxW03JJMU%2f29WNA1EUws4FkT1NF0PZUifgqBkfWS10yQ5Gs

Deadline: 13 May 2013